VOLUNTARY CUSTOMER SURVEYS TO IMPLEMENT E.O. 12862, COORDINATED BY THE VALUE TRACKING CORE BUSINESS SYSTEM ON BEHALF OF ALL IRS OPERATING FUNCTIONS

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
132120	VOLUNTARY CUSTOMER SURVEYS TO IMPLEMENT E.O. 12862, COORDINATED BY THE VALUE TRACKING CORE BUSINESS SYSTEM ON BEHALF OF ALL IRS OPERATING FUNCTIONS	Migrated

ICR Details

OMB Control No: 1545-1432	ICR Reference No: 199403-1545-021
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: TREAS/IRS	Agency Tracking No:
Title: VOLUNTARY CUSTOMER SURVEYS TO IMPLEMENT E.O. 12862, COORDINATED BY THE VALUE TRACKING CORE BUSINESS SYSTEM ON BEHALF OF ALL IRS OPERATING FUNCTIONS
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/07/1994
	Date Received in OIRA: 03/16/1994
Terms of Clearance: Approved with the addition of information provided May 25, 1994. We have adjusted the number of responses for FY 94 in proportion to the burden for FY 94 compared with the estimated burden for the 3-year estimate provided in your original submission. If you believe that this is incorrect, please submit a correction worksheet. It is our understanding that individual collections wil be submitted for review with an expected OMB turn-around of 2 weeks. 8/9/94. The Reader's Survey (indianapolis) dated August 3rd is approv as submitted. 8/15/94. Approved with the guideline submitted 8/10. IRS should subm report to OMB at the completion of the survey, including the number of Remarks added, eff. 10/12/94: PC:V 94-008 is approved as submitted. Project PC:V 94-009-G is approved with the conditions that: 1) any changes proposed after the test period will be submitted to OMB for review, 2) a report of the test will be submitted upon its completion, and 3) a report of the project will be submitted including the response rate at the completion. PC:V 94-004 is approved as submitted.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/1997	06/30/1997
Responses	61,022	0	0
Time Burden (Hours)	8,500	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: THESE VOLUNTARY CUSTOMER SURVEYS WILL BE USED TO IMPLEMENT E.O. 12862 BY OBTAINING QUANTITATIVE AND QUALITATIVE CUSTOMER DATA ACROSS IRS, PRIMARILY IN THESE AREAS: EVALUATIVE CUSTOMER SATISFACTION SURVEYS, ADDITIONAL STUDIES INDICATED BY THE CUSTOMER SATIFACTION SURVEY, STUDIES TO VALIDATE/REFINE PRODUCT CHANGES RESULTING FROM THE IRS TRANSITION STRATEGY, FUNCTIONAL CUSTOMER DATA REQUIREMENTS.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
VOLUNTARY CUSTOMER SURVEYS TO IMPLEMENT E.O. 12862, COORDINATED BY THE VALUE TRACKING CORE BUSINESS SYSTEM ON BEHALF OF ALL IRS OPERATING FUNCTIONS

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	61,022	0	0	61,022	0	0
Annual Time Burden (Hours)	8,500	0	0	8,500	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/16/1994

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