Voluntary Customer Surveys to Implement E.O. 12862 in the Public Health Service

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
7752	Voluntary Customer Surveys to Implement E.O. 12862 in the Public Health Service	Migrated

ICR Details

OMB Control No: 0937-0201	ICR Reference No: 199706-0937-002
Status: Historical Active	Previous ICR Reference No: 199403-0937-001
Agency/Subagency: HHS/OASH	Agency Tracking No:
Title: Voluntary Customer Surveys to Implement E.O. 12862 in the Public Health Service
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/22/1997
	Date Received in OIRA: 06/25/1997
Terms of Clearance: Approved for use through 8/2000 under the following conditions: 1) no later than 2/98, PHS submits to OMB its plans for tracking the response rates achieved by each of these surveys, evaluating nonresponse bias, and addressing these and other issues that may impede the PHS' ability to make statistical inferences from these customer satisfaction data; 2) for each survey instrument, the PHS immediately incorporates the new disclosure statements mandated by the Paperwork Reduction Act of 1995. For the public record, the PHS must submit to OMB the revised forms/ instructions; and 3) in regard to the FDA Medical Bulletin survey, in question 2 FDA reverses its five point responses so the "5" response reflects "extremely useful" and FDA moves question 6 to the end of the survey to minimize nonresponse and facilitate evaluation of the characteristics of any nonresponse bias.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2000	08/31/2000	09/30/1997
Responses	36,628	0	15,600
Time Burden (Hours)	4,805	0	4,950
Cost Burden (Dollars)	0	0	0

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Abstract: These voluntary customer surveys will be used to implement E.O. 12862 within the public health service programs. Most respondents will be members of the public or health care professionals.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Voluntary Customer Surveys to Implement E.O. 12862 in the Public Health Service

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	36,628	15,600	0	0	21,028	0
Annual Time Burden (Hours)	4,805	4,950	0	0	-145	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/25/1997

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