Approved, consistent with changes in the 9/28/99 NIH memo and with the following changes,agreed upon by Gail Herzenberg from NIH on 9/29/99. In the Customer Satisfaction Survey: (1) There will be a question added about the grant applicant's perception of the fairness of the process through which their grant was reviewed.This question should be similar to question 8 in the Partner Survey. It should ask the respondent if he/she feels the committee was objective, if the committee appeared to have any biases based on the feedback, if the committee was diverse enough/had enough breadth of knowledge to fairly review the respondent's application, etc... (2) There should be a question added that asks the respondent about the committee's understanding of his/her application based on the written feedback. This should be similar to Q. 7 in the Partner survey. It should ask the respondent whether or not the feedback indicates that the reviewers understood the significance, methodology, innovativeness, technology, etc... of the submitted application. (3) There will be a question added about the percentile ranking of the respondent. This will help ensure that NIH is receiving input from respondents that have received NIH grants and those who have not. This data will be used with responses to other parts of the survey to determine whether or not there is a statistically significant correlation between the the ranking and the perception of the grant application process. (4) Question 19b will be altered so that it asks more directly about the burden imposed by the grant application. It should ask the respondent about the amount of time it took to do the application. The answer choices should communicate something to the equivalent of "took less time than expected" to "took the appropriate amount of time" to "took too much time," similar to the answer choices for Question 12 in the Partner survey.
Inventory as of this Action
Requested
Previously Approved
09/30/2002
09/30/2002
5,855
0
0
1,932
0
0
0
0
0
Center for Scientific Review (CSR) is responsible to the Office of the Director, NIH, to provide scientific and technical review of Public Health Service (PHS) applications (almost 29,000 a year) for research and training grants and a variety of other awards. Input from our partners and customers is essential to our efforts to improve operations and provide the best services possible. The information collected in these surveys will be used to assess the quality of: 1) Operations and processes used to review grant applications and service provided to our partners and customers; 2) to assist with modifications of....
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Generic Clearance for Satisfaction Surveys of Partners and Customers