Approved,
consistent with changes in the 9/28/99 NIH memo and with the
following changes,agreed upon by Gail Herzenberg from NIH on
9/29/99. In the Customer Satisfaction Survey: (1) There will be a
question added about the grant applicant's perception of the
fairness of the process through which their grant was reviewed.This
question should be similar to question 8 in the Partner Survey. It
should ask the respondent if he/she feels the committee was
objective, if the committee appeared to have any biases based on
the feedback, if the committee was diverse enough/had enough
breadth of knowledge to fairly review the respondent's application,
etc... (2) There should be a question added that asks the
respondent about the committee's understanding of his/her
application based on the written feedback. This should be similar
to Q. 7 in the Partner survey. It should ask the respondent whether
or not the feedback indicates that the reviewers understood the
significance, methodology, innovativeness, technology, etc... of
the submitted application. (3) There will be a question added about
the percentile ranking of the respondent. This will help ensure
that NIH is receiving input from respondents that have received NIH
grants and those who have not. This data will be used with
responses to other parts of the survey to determine whether or not
there is a statistically significant correlation between the the
ranking and the perception of the grant application process. (4)
Question 19b will be altered so that it asks more directly about
the burden imposed by the grant application. It should ask the
respondent about the amount of time it took to do the application.
The answer choices should communicate something to the equivalent
of "took less time than expected" to "took the appropriate amount
of time" to "took too much time," similar to the answer choices for
Question 12 in the Partner survey.
Inventory as of this Action
Requested
Previously Approved
09/30/2002
09/30/2002
5,855
0
0
1,932
0
0
0
0
0
Center for Scientific Review (CSR) is
responsible to the Office of the Director, NIH, to provide
scientific and technical review of Public Health Service (PHS)
applications (almost 29,000 a year) for research and training
grants and a variety of other awards. Input from our partners and
customers is essential to our efforts to improve operations and
provide the best services possible. The information collected in
these surveys will be used to assess the quality of: 1) Operations
and processes used to review grant applications and service
provided to our partners and customers; 2) to assist with
modifications of....
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
Generic Clearance for Satisfaction Surveys of Partners and Customers