Generic Clearance for Satisfaction Surveys of Customers (CSR)

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form 2 Focus group guide	Form and Instruction	New	Available
Form 1 Screenshots	Form and Instruction	New	Available
Form 1 CSR New Chair Orientation Survey - Screenshots	Form and Instruction	Modified	Available
Form 1 CSR Review- 2012 IRG Survey- screen shots	Form and Instruction	Modified	Available
Form 1 2012 IRG Stakeholder Survey	Form and Instruction	Modified	Available
Form 1 Survey	Form and Instruction	Modified	Available
Form 1 Survey	Form and Instruction	Modified	Available
Form 1 Chair Training	Form and Instruction	Modified	Available
Request for Additional Burden HoursMAG.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2014-03-06	Available
ChairTrainingSurveyGeneric Submission FormCSRMAG (2).doc	Supplementary Document	Uploaded 2013-12-18	Available
ChairTrainingMemoMAG (2).doc	Supplementary Document	Uploaded 2013-12-18	Available
IRG Stakeholder Memo for PSE with PCB comments 4.30.2013.doc	Supplementary Document	Uploaded 2013-05-03	Available
2012 IRG StakeholderSurveyMemoCSR for PSE with PCB comments 4.30.2013.doc	Supplementary Document	Uploaded 2013-05-03	Available
2012 IRG StakeholderSurvey Generic Template MemoCSR ver2 4.2013.doc	Supplementary Document	Uploaded 2013-04-15	Available
IRG Stakeholder Memo ver2 4.2103.doc	Supplementary Document	Uploaded 2013-04-15	Source copy available
ECRGenericForm.doc	Supplementary Document	Uploaded 2012-04-20	Available
ECRMemo.doc	Supplementary Document	Uploaded 2012-04-20	Available
CSR_FellowshipReviewSurvey_generic_form[1].doc	Supplementary Document	Uploaded 2012-03-06	Available
FellowshipReview Memo[1].doc	Supplementary Document	Uploaded 2012-03-06	Available
CSR_ChairTrainingSurvey_generic_form rev.doc	Supplementary Document	Uploaded 2012-01-09	Available
ChairTrainingMemo rev.doc	Supplementary Document	Uploaded 2012-01-09	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
211235	Survey of NIH Grant Applicants' Application and Submission Experiences	Form and Instruction	New	Focus group guide
211235	Survey of NIH Grant Applicants' Application and Submission Experiences	Form and Instruction	New	Screenshots
209797	CSR New Chair Orientaion Survey	Form and Instruction	Modified	CSR New Chair Orientation Survey - Screenshots
206829	Center for Scientific Review (CSR) - 2012 IRG Stakeholder Survey	Form and Instruction	Modified	CSR Review- 2012 IRG Survey- screen shots
206542	2012 IRG Stakeholder Survey	Form and Instruction	Modified	2012 IRG Stakeholder Survey
202034	Study Section Chair Training Evaluation	Form and Instruction	Modified	Survey
201488	Fellowship Review Evaluation	Form and Instruction	Modified	Survey
200723	Chair Training	Form and Instruction	Modified	Chair Training

ICR Details

OMB Control No: 0925-0474	ICR Reference No: 201403-0925-002
Status: Historical Active	Previous ICR Reference No: 201108-0925-006
Agency/Subagency: HHS/NIH	Agency Tracking No: 21534
Title: Generic Clearance for Satisfaction Surveys of Customers (CSR)
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/25/2014
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/11/2014
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2014	10/31/2014	10/31/2014
Responses	5,075	0	5,075
Time Burden (Hours)	2,438	0	1,438
Cost Burden (Dollars)	0	0	0

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Abstract: The Center for Scientific Review (CSR), NIH is responsible for: formulating grant award peer review policies; receiving most Public Health Service research and research training applications (almost 40,000 a year); assigning applications to peer review groups; and directing scientific and technical review of these applications. Input from our customers is essential to our efforts to improve our operations and provide excellent services. The major respondent group is customers,i.e. grant applicants/researchers/investigators.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Customer service standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 7

table that charts list of burden

IC Title	Form No.	Form Name
2012 IRG Stakeholder Survey	1	2012 IRG Stakeholder Survey
CSR New Chair Orientaion Survey	1	CSR New Chair Orientation Survey - Screenshots
Center for Scientific Review (CSR) - 2012 IRG Stakeholder Survey	1	CSR Review- 2012 IRG Survey- screen shots
Chair Training	1	Chair Training
Fellowship Review Evaluation	1	Survey
Study Section Chair Training Evaluation	1	Survey
Survey of NIH Grant Applicants' Application and Submission Experiences	2, 1	Screenshots ,   Focus group guide

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	5,075	5,075	0	0	0	0
Annual Time Burden (Hours)	2,438	1,438	0	0	1,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is to request 1000 additional burden hours under OMB Control Number 0925-0474 for coverage of mission critical stakeholder surveys being conducted at the Center for Scientific Review (CSR) at NIH this year.

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Annual Cost to Federal Government: $175,788

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/11/2014

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