FEMA Response and Recovery Program Evaluation and Customer Satisfaction Surveys

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
32060	FEMA Response and Recovery Program Evaluation and Customer Satisfaction Surveys	Migrated

ICR Details

OMB Control No: 3067-0256	ICR Reference No: 200102-3067-002
Status: Historical Active	Previous ICR Reference No: 199712-3067-001
Agency/Subagency: FEMA	Agency Tracking No:
Title: FEMA Response and Recovery Program Evaluation and Customer Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/28/2001
	Date Received in OIRA: 02/28/2001
Terms of Clearance: (1) To ensure reliability of each survey, management of this project should emphasize obtaining adequate sample size to be able to generalize results and taking steps to maximize response rates. (2) Any questions on race and ethnicity should conform to OMB standards (see 62 FR 58789). The 'Other' category is not permitted under these guidelines and there should be a separate ethnicity question before the race question. (3) This approval applies only to those surveys specifically included in this collection and for which OMB has received copies of the survey instruments. Other surveys referenced in the package are not covered under this approval.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2004	08/31/2004	08/31/2001
Responses	96,720	0	233,256
Time Burden (Hours)	24,180	0	58,316
Cost Burden (Dollars)	0	0	0

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Abstract: In response to Executive Order 12862 and the Government Performan Performance and Results Act the Response and Recovery Directorate (R&R) of the Federal Emergency Management Agency condusts surveys to obtain information about customer satisfaction and program effectiveness. The surveys help measure performance against standards and goals and helps interpret the effects of disaster- related policy chanages or innovtions. R&R will collect data via phone, mail and internet surveys and focus groups and plans to survey individual disaster applications, state & local officials other federal agencies, and voluntary agencies.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
FEMA Response and Recovery Program Evaluation and Customer Satisfaction Surveys

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	96,720	233,256	0	-136,536	0	0
Annual Time Burden (Hours)	24,180	58,316	0	-34,136	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/28/2001

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