Customer Service and Satisfaction Survey

Forms and Documents

Document	Type	Status	Availability

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Collection	Type	Status	Form
27503	Customer Service and Satisfaction Survey		Migrated

ICR Details

OMB Control No: 2507-0001	ICR Reference No: 200209-2507-001
Status: Historical Active	Previous ICR Reference No: 199905-2507-002
Agency/Subagency: HUD/REAC	Agency Tracking No:
Title: Customer Service and Satisfaction Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/22/2002
	Date Received in OIRA: 09/10/2002
Terms of Clearance: Approved for 1 year, during which time HUD will promulgate revised PHAS rules, including revised requirements for customer satisfaction surveys. Upon issuance of the proposed rule, HUD will resubmit the revised customer service and satisfaction survey, incorporating changes requested by OMB in the review of this package. OMB will review the package at that time, including any comments received as a result of the NPRM, but will not clear the package until OMB clears the final rule associated with PHAS. In the interim, HUD can continue to use the current procedures described in this information collection package to assess customer service and satisfaction for PHAS.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2004	01/31/2004	11/30/2002
Responses	269,091	0	224,400
Time Burden (Hours)	82,903	0	56,100
Cost Burden (Dollars)	0	0	0

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Abstract: Survey measures the residents level of satisfaction with their living conditions, faciltates interaction and communication between PHAs/owners and residents, and guides managers in recognizing areas of concern identified by residents.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Customer Service and Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	269,091	224,400	0	0	44,691	0
Annual Time Burden (Hours)	82,903	56,100	0	0	26,803	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/10/2002

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