Approved for 1
year, during which time HUD will promulgate revised PHAS rules,
including revised requirements for customer satisfaction surveys.
Upon issuance of the proposed rule, HUD will resubmit the revised
customer service and satisfaction survey, incorporating changes
requested by OMB in the review of this package. OMB will review the
package at that time, including any comments received as a result
of the NPRM, but will not clear the package until OMB clears the
final rule associated with PHAS. In the interim, HUD can continue
to use the current procedures described in this information
collection package to assess customer service and satisfaction for
PHAS.
Inventory as of this Action
Requested
Previously Approved
01/31/2004
01/31/2004
11/30/2002
269,091
0
224,400
82,903
0
56,100
0
0
0
Survey measures the residents level of
satisfaction with their living conditions, faciltates interaction
and communication between PHAs/owners and residents, and guides
managers in recognizing areas of concern identified by
residents.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
Customer Service and Satisfaction Survey