1. In light of the detailed terms of clearance below, control number 2139-0007 will not be extended when it expires about 12 months hence. Before that time, DOT will send a completed 83-D form to discontinue that collection. DOT shall plan and help arrange for orderly, non-emergency steps to do the following: 2. DOT shall request follow-on information collections (i.e., control numbers) that separate from each other any (a) annual survey of customer satisfaction with DOT services or products; (b ) survey of customer satisfaction with DOT services or products conducted other than annually; and (c) surveys of specific topics of policy interest. 3. If DOT requests that any follow-on control number be generic, then in addition to any other PRA requirements, its request shal l include: a. 30- and 60-day Federal Register notices explicitly stating the need for generic clearance, the specific topics to be covered in the planned collections, their practical utility, the expected information-collection burdens, the sampling design to be employe d and its justification, and how to learn more about the infor- mation collection. b. The request for each specific information collection task shal l be submitted with an 83-C form and shall include: schedule of data collection and analysis, how the resulting information will be used, draft data collection instrument, sampling design, and e xpected response rate, including how this was calculated. Sensi- tive topics will be included in individual tasks only if publicly announced (with comment solicited) and approved previously and specifically. So long as other organizations need not be consult ed to satisfy the demands of the Paperwork Reduction Act, OIRA will respond to each complete task request within 20 business days. c. Every 6 months, DOT shall supply OMB with a summary of the re- sults of each task begun or carried out during the preceding 6 months. The summary shall include actual sample sizes, actual re sponse rates (including how calculated), survey findings, and the use of survey findings. If, for example, a task has (i) field operations, (ii) survey analysis, and (iii)use of survey findings completed in three separate 6-month periods, then the associated information should appear in three separate 6-month reports.
Inventory as of this Action
Requested
Previously Approved
11/30/2006
11/30/2006
11/30/2005
22,000
0
22,000
8,700
0
8,700
0
0
0
First, the Omnibus Surveys which are two types of surveys-A- Household Survey, conducted up to once per month, and periodic targeted surveys. Second, the Customer Satisfaction Survey
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Customer Satisfaction Surveys Program