1. In light of
the detailed terms of clearance below, control number 2139-0007
will not be extended when it expires about 12 months hence. Before
that time, DOT will send a completed 83-D form to discontinue that
collection. DOT shall plan and help arrange for orderly,
non-emergency steps to do the following: 2. DOT shall request
follow-on information collections (i.e., control numbers) that
separate from each other any (a) annual survey of customer
satisfaction with DOT services or products; (b ) survey of customer
satisfaction with DOT services or products conducted other than
annually; and (c) surveys of specific topics of policy interest. 3.
If DOT requests that any follow-on control number be generic, then
in addition to any other PRA requirements, its request shal l
include: a. 30- and 60-day Federal Register notices explicitly
stating the need for generic clearance, the specific topics to be
covered in the planned collections, their practical utility, the
expected information-collection burdens, the sampling design to be
employe d and its justification, and how to learn more about the
infor- mation collection. b. The request for each specific
information collection task shal l be submitted with an 83-C form
and shall include: schedule of data collection and analysis, how
the resulting information will be used, draft data collection
instrument, sampling design, and e xpected response rate, including
how this was calculated. Sensi- tive topics will be included in
individual tasks only if publicly announced (with comment
solicited) and approved previously and specifically. So long as
other organizations need not be consult ed to satisfy the demands
of the Paperwork Reduction Act, OIRA will respond to each complete
task request within 20 business days. c. Every 6 months, DOT shall
supply OMB with a summary of the re- sults of each task begun or
carried out during the preceding 6 months. The summary shall
include actual sample sizes, actual re sponse rates (including how
calculated), survey findings, and the use of survey findings. If,
for example, a task has (i) field operations, (ii) survey analysis,
and (iii)use of survey findings completed in three separate 6-month
periods, then the associated information should appear in three
separate 6-month reports.
Inventory as of this Action
Requested
Previously Approved
11/30/2006
11/30/2006
11/30/2005
22,000
0
22,000
8,700
0
8,700
0
0
0
First, the Omnibus Surveys which are
two types of surveys-A- Household Survey, conducted up to once per
month, and periodic targeted surveys. Second, the Customer
Satisfaction Survey
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
Customer Satisfaction Surveys Program