Customer Satisfaction Measure of Government Websites

ICR 200512-1505-010

OMB: 1505-0186

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
38940 Migrated
ICR Details
1505-0186 200512-1505-010
Historical Active 200512-1505-009
TREAS/DO
Customer Satisfaction Measure of Government Websites
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 12/12/2005
Retrieve Notice of Action (NOA) 12/12/2005
  Inventory as of this Action Requested Previously Approved
10/31/2008 10/31/2008 10/31/2008
1,000,000 0 1,000,000
41,667 0 41,667
0 0 0

The objectives of surveying citizen users of federal agency websites are to: (1) provide information for improving the quality of and satisfaction with agency websites: (2) ensure continuous assessment and improvement capabilities; (3) benchmark results against other agencies and private companies; (4) determine how different types of changes to the websites will impact future citizen behaviors; and (5) make the agencies part of a quarterly E-Government customer satisfaction benchmark and annual index for all measured Federal Government activities.

None
None


No

1
IC Title Form No. Form Name
Customer Satisfaction Measure of Government Websites FSR-156

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,000,000 1,000,000 0 0 0 0
Annual Time Burden (Hours) 41,667 41,667 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
12/12/2005


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