American Customer Satisfaction Index

ICR 200604-1505-002

OMB: 1505-0191

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
38993 Migrated
ICR Details
1505-0191 200604-1505-002
Historical Active 200604-1505-001
TREAS/DO
American Customer Satisfaction Index
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 04/04/2006
Retrieve Notice of Action (NOA) 04/04/2006
  Inventory as of this Action Requested Previously Approved
07/31/2006 07/31/2006 05/31/2006
46,000 0 46,000
7,799 0 7,799
0 0 0

The objectives of surveying customers of Federal Agencies as part of the American Customer Satisfaction Index are: (1) to make the agencies part of a national measure of customer satisfaction; (2) to benchmark against other agencies and companies; and (3) to provide information for improving customer satisfaction.

None
None


No

1
IC Title Form No. Form Name
American Customer Satisfaction Index CFI-59

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 46,000 46,000 0 0 0 0
Annual Time Burden (Hours) 7,799 7,799 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/04/2006


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