OMB approves
this collection for three years, however, the previous terms of
clearance apply, should the agency decide to send this survey out
to respondents in the future. Specifically, the agency will be
required to answer questions in Part B of the supporting statement
concerning the survey sample (eg. selection of potential
respondents, survey frame, representiveness, ect).
Inventory as of this Action
Requested
Previously Approved
07/31/2009
07/31/2009
07/31/2006
12
0
450
1
0
32
0
0
0
The Customer Service Survey is being
conducted to evaluate how well we are meeting our customer's
expectations. The information obtained will be used to manage the
program in providing the quality of service expected by our
customers.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.