Form FSR 180 EPA FSR 180 EPA FSR 180 EPA

Customer Satisfaction Measure of Government Websites

EPA Model Question List.xls

FSR 180 EPA

OMB: 1505-0186

Document [xlsx]
Download: xlsx | pdf
1 How satisfied were you with your <b>overall visit</b> to our site? 1 - Completely Dissatisfied


2


3


4


5


6


7


8


9


10 - Completely Satisfied



2 Who are you? Business


Federal government


State government


Local government


Educator


Student


Private citizen


Other



3 Do you have need for <b>future online services</b>? Yes, please explain


No



4 Explain future online services.



5 How can we <b>serve you better</b>?



6 Did you <b>find the information</b> you were looking for? Yes


No


Partially


Not Sure



7 If you selected partially or no, <b>what were you looking for</b>?



8 How could we <b>improve</b> this site?



9 Did you find the site’s <b>navigation</b> easy to follow? Yes


No



10 Did you use the <b>search box</b> to find something on this Web site during your visit today? Yes


No



11 If you used the search box, <b>did the top results answer your question</b>? Yes


No



12 Did the <b>list of search result items and their general headings</b> make sense to you? Yes


No




If you are accessing this site from the U.S., <b>from which state</b> are you currently accessing this site? See C139 on Admin Portal



13 What is your <b>preferred reading language</b> on the Web? See C6849 on Admin Portal
File Typeapplication/vnd.ms-excel
AuthorProfessional Services
Last Modified ByFCG
File Modified2006-07-24
File Created2001-08-03

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