Customer Satisfaction Measure of Government Websites

Forms and Documents

Document	Type	Status	Availability
Form FSR 183 STATE CARE FSR 183 STATE CAREERS.STATE.GOV	Form	New	Repair queued
Form FSR 182 VA VHA FSR 182 VA VHA	Form	New	Repair queued
Form FSR 181 DOD TRICAR FSR 181 DOD TRICARE	Form	New	Repair queued
Form FSR 180 EPA FSR 180 EPA	Form	New	Repair queued
Form FSR 179 USDA FSIS FSR 179 USDA FSIS	Form	New	Repair queued
Form Model Questions Customer Satisfaction Measure of Government Websites	Form	Modified	Available
justification.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2006-08-03	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
44488	FSR 183 STATE CAREERS.STATE.GOV	Form	New
44487	FSR 182 VA VHA	Form	New
44486	FSR 181 DOD TRICARE	Form	New
44485	FSR 180 EPA	Form	New
44484	FSR 179 USDA FSIS	Form	New
38819	Customer Satisfaction Measure of Government Websites	Form	Modified

ICR Details

OMB Control No: 1505-0186	ICR Reference No: 200608-1505-003
Status: Historical Active	Previous ICR Reference No: 200606-1505-002
Agency/Subagency: TREAS/DO	Agency Tracking No:
Title: Customer Satisfaction Measure of Government Websites
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/06/2006
	Date Received in OIRA: 08/07/2006
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2008	10/31/2008	10/31/2008
Responses	1,025,000	0	1,000,000
Time Burden (Hours)	42,707	0	41,667
Cost Burden (Dollars)	0	0	0

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Abstract: The objectives of surveying citizen users of federal agency websites are to: (1) provide information for improving the quality of and satisfaction with agency websites: (2) ensure continuous assessment and improvement capabilities; (3) benchmark results against other agencies and private companies; (4) determine how different types of changes to the websites will impact future citizen behaviors; and (5) make the agencies part of a quarterly E-Government customer satisfaction benchmark and annual index for all measured Federal Government activities.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
FSR 182 VA VHA	FSR 182 VA VHA	FSR 182 VA VHA
FSR 183 STATE CAREERS.STATE.GOV	FSR 183 STATE CAREERS.STATE.GOV	FSR 183 STATE CAREERS.STATE.GOV
FSR 179 USDA FSIS	FSR 179 USDA FSIS	FSR 179 USDA FSIS
Customer Satisfaction Measure of Government Websites	Model Questions	Model Questions
FSR 181 DOD TRICARE	FSR 181 DOD TRICARE	FSR 181 DOD TRICARE
FSR 180 EPA	FSR 180 EPA	FSR 180 EPA

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,025,000	1,000,000	0	25,000	0	0
Annual Time Burden (Hours)	42,707	41,667	0	1,040	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: submitting surveys under the generic clearance

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/07/2006

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