Form FSR 182 VA VHA FSR 182 VA VHA FSR 182 VA VHA

Customer Satisfaction Measure of Government Websites

Approved VA VHA MasterElementQuestionList.xls

FSR 182 VA VHA

OMB: 1505-0186

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PROPOSED CUSTOM QUESTIONS FOR VA/VHA
Custom questions complement the model questions and allow for additional data analysis
PROPOSED CUSTOM QUESTIONS FOR VA/VHA
Custom questions complement the model questions and allow for additional data analysis
Answer Choices

(limited to 50 characters)
Type
drop-down menu check boxes radio buttons open-ended
Required
Y/N
Select one or all that apply
How frequently do you visit this site? First time Drop-down menu Y select one
More than once a day
Daily
About once a week
About once a month
Every 6 months
What best describes you? Active duty Drop-down menu Y select one
Veteran
Family member of a veteran
Congress
Veteran service organization
News media
General public
What information were you primarily looking for? Healthcare Drop-down menu Y select one
Prescription
VA benefits
Medical center information
Program information
Life insurance
Compensation and pension
Educational programs
Home loans
Vocational rehabilitation and employment
Burial services and benefits
Presidential memorial certificate
Jobs
News
How were you trying to locate the information? Browsing (following links in page) Check boxes Y Multi-select
Search engine
Left navigation bar
Top navigation bar
Did you find what you were looking for? Yes Drop-down menu Y select one
No
What one improvement would you suggest for our site? open-ended text area N open-ended
File Typeapplication/vnd.ms-excel
AuthorProfessional Services
Last Modified ByFCG
File Modified2006-08-02
File Created2001-08-03

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