Form FSR 183 STATE CARE FSR 183 STATE CARE FSR 183 STATE CAREERS.STATE.GOV

Careers.State.gov Custom Questions

1) SINGLE SELECT_How frequently do you visit this site? (C235) OLD

• First time

• More than once a day

• Daily

• About once a week

• About once a month

• Every 6 months or less

2) SINGLE SELECT_What information are you primarily looking for on this site? (C2383) OLD

• Obtain general career information

• Foreign Service Officer opportunities

• Foreign Service Specialist opportunities

• Civil Service employment opportunities

• Student Programs

• Foreign Service Written Examination

• Foreign Service Oral Assessment

• Iraq Jobs

• None of the above

3. SINGLE SELECT_How did you find out about this site? (select one) (C51471) OLD

• Articles

• Career Fair

• College newspapers

• Diplomat in Residence

• Direct e-mail

• EdVentures Marketing Program

• Email newsletters

• Friends, family, co-workers

• Industry trade publications

• Major employment websites (Yahoo!HotJobs, Monster)

• Minority media (print and website)

• MPN Event

• National Case Study Competition

• Professors, teachers, career counselors

• Radio

• Search engines

• State Department representative

• Talent Network

• USAJobs

QUICKHIRE CUSTOM QUESTIONS

4) SINGLE SELECT_Rate your overall satisfaction with the “Gateway to State” online application process: (ALM0019)

• 1=Completely Dissatisfied, 10=Completely Satisfied (changed to radio button scale per Christine, 7/12/06)

5) MULTI SELECT_If you experienced difficulty using the online application process, please indicate the area(s) of your concern: (ALM0020)

• Creating a profile/resume

• Connecting to Gateway to State

• Answering the core questions

• Answering the self-assessment questions

• Faxing supporting documentation

• Updating my information

• Did not experience any problems

6) SINGLE SELECT_If you encountered problems, how did you contact the Help desk? (ALM0021)

• Email

• Telephone

• Did not encounter problems

7)SINGLE SELECT_ If you contacted the Help desk, how long did it take to resolve your problem? (ALM0022)

• I was taken care of immediately (less than an hour)

• Within 8 hours (within the business day)

• Within 24 hours

• Within 48 hours

• Never resolved

• N/A

8) SINGLE SELECT_How satisfied were you with the service provided by the help desk? (ALM0023)

• 1=Completely Dissatisfied, 10=Completely Satisfied (changed to radio button scale per Christine, 7/12/06)

NAVIGATION QUESTIONS

9) MULTI SELECT_What type of difficulty, if any, did you encounter with the navigation process on this site? (multi-select per Christine, 7/12/06) (ALM0024)

• Could not navigate back to previous information

• Would often feel lost, not know where I was

• Links did not take me where I expected

• Did not know where to begin

• Links/labels are difficult to understand

• Too many links or navigational choices

• Had technical difficulties (e.g. broken links, error messages)

• Navigation did not support what I was trying to accomplish

• Did not have any difficulty navigating the site

10) OPEN_If you did not accomplish what you wanted, or did not find the information you were seeking, please specify what you wanted to accomplish or find:

(ALM0025)