Form FSR 181 DOD TRICAR FSR 181 DOD TRICAR FSR 181 DOD TRICARE

Customer Satisfaction Measure of Government Websites

TRICARE Custom Questions for OMB.xls

FSR 181 DOD TRICARE

OMB: 1505-0186

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TRICARE Custom Questions


How frequently do you visit our site? First time

Every 6 months or less

About once a month

About once a week

Daily

More than once a day


Which of the following best describes your role in visiting our site today? TRICARE beneficiary

Family, friend or caregiver of TRICARE beneficiary

Future TRICARE beneficiary

TRICARE Network Provider or Provider Staff

TRICARE Non-Network Provider or Provider Staff

Prospective TRICARE Provider or Provider Staff

Military Treatment Facility Clinical Staff

TRICARE Beneficiary Advisors and Customer Service Staff

All other Military Health System/TRICARE staff (Including government and supporting contractors)

Media/Researcher

Other


For TRICARE beneficiaries only- which best describes your status? Active Duty Sponsor

Active Duty Family Member

Retired Sponsor

Family Member of Retired Sponsor

National Guard or Reserve

Family Member of National Guard or Reserve

Other Beneficiary

Not Applicable


Which of the following best describes your main reason for visiting our Web site today? Find out what’s covered

Look up costs

Find a civilian/network provider

Find a military provider

Make an appointment

Look up a toll free phone number

File a claim

Check the status of a claim

Problem with a claim

Enroll

Pay Enrollment Fees

Check eligibility

Update personal information

Learn about the plans / options

Look up health information / medical advice

Other (please explain)


Where did you first go to find this information? This web site was the first place I went

I went to a different Web site

I called a toll-free number

I read a TRICARE brochure or handbook

I visited a TRICARE Service Center

I visited a Military Treatment Facility

Other (please explain)


If you did not find what you were looking for, what will you do now? Try a different Web site

Call a toll-free number

Read a TRICARE brochure or handbook

Visit a TRICARE Service Center

Visit a Military Treatment Facility

Other (please explain)

Not applicable


If you did not find what you were looking for on our Web site, what was it?


For TRICARE beneficiaries only: which of the following best describes your TRICARE enrollment option? Sponsor is active duty (no premium paid)

Sponsor is active duty and family member has disenrolled from Prime to use TRICARE Standard

Sponsor is retired and we pay either $230/individual or $460/family per year

Sponsor is retired and we pay the Medicare Part B premium; TRICARE for Life

Sponsor is retired (and we do NOT pay either a TRICARE or Medicare Part B premium; TRICARE Standard)

Not applicable


For TRICARE beneficiaries only- do you receive most of your care from: A military clinic or hospital

A civilian clinic or hospital

Not applicable


What method are you using to locate the information you are looking for? Search Bar

Clicking buttons

By entering Zip Code

By clicking on Map

By "Jump To" or “A to Z”

TRICARE Factsheets

Site Map

Other


How did you get to our Web site today? Referred by TRICARE brochure or handbook

Referred by TRICARE customer service representative

Typed in the address

Search engine (such as Google or Yahoo)

Bookmarks or Favorites

Link from another Web site

Other


If you could make one improvement to the site what would that be?


What is your gender? Male

Female


What is your age? Less than 18

18 to 24

25 to 34

35 to 44

45 to 64

65 and better


Where are you located? US (Continental)

Alaska

Hawaii

Pacific

Latin America

Canada

Europe

Puerto Rico/Virgin Islands

Other Overseas


Have you done any of the following activities in the past 90 days? Applied for a job online

Listed an item to sell in an online auction or online classified ad

Made a purchase online

Managed personal finances online

Researched a major purchase item online

None of these
File Typeapplication/vnd.ms-excel
Last Modified ByFCG
File Modified2006-07-24
File Created2005-10-17

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