Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

ICR 200608-1545-066

OMB: 1545-1432

Federal Form Document

ICR Details
1545-1432 200608-1545-066
Historical Active 200606-1545-056
TREAS/IRS LM-1545-1432-066
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Extension without change of a currently approved collection   No
Regular
Approved without change 11/21/2006
Retrieve Notice of Action (NOA) 08/29/2006
The request is approved with the following understanding between OMB and IRS: Future survey requests submitted under this generic clearance that (1) involve contracts with outside vendors should include the cost estimates of those contracts and (2) involve quantitative methods should comply with OMB's Standards and Guidelines for Statistical Surveys.
  Inventory as of this Action Requested Previously Approved
11/30/2009 36 Months From Approved 11/30/2006
372,359 0 372,359
50,000 0 50,000
0 0 0

This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.

None
None

Not associated with rulemaking

  71 FR 26405 05/04/2006
71 FR 47864 08/18/2006
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 372,359 372,359 0 0 0 0
Annual Time Burden (Hours) 50,000 50,000 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
Kevin Cecco 202 874-0464

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/29/2006


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