2006 Exchange Network Customer Satisfaction and Help Desk Satisfaction Surveys

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  Exchange Network New Users 

  Exchange Network New Users

OMB: 2090-0019; Expires: 8/31/2009 Thank you for taking the Exchange Network New User Survey. The survey should take approximately 5 minutes. We believe a new user's satisfaction with Exchange Network is based on how easy it was to establish a new node or data exchange. There are three different types of new users: users who developed new nodes, users who developed new data exchanges, and users who implemented existing data exchanges. This survey is tailored to only ask you questions that pertain to the type of new user you are. Questions indicated with ‘*’ are required, and must be completed in order to advance to the next page of the survey.

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*	1. From the following menu, please select what type of new user you are by selecting the category that best describes what you or your team developed on the Exchange Network.

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  Exchange Network New Users 

  New Data Exchanges

To determine your satisfaction with becoming a new user on the Exchange Network, this section asks questions about the ease of establishing a new data exchange.

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1. Please describe the data flow or exchange your team developed.

  

2. Overall, how satisfied is your team with the process you went through to develop a new data exchange?

Very Dissatisfied

Dissatisfied

Somewhat Dissatisfied

Somewhat Satisfied

Satisfied

Very Satisfied

N/A

New Flow/Exchange

* 

3. How easy was it for your team to establish a new data exchange on the Exchange Network?

Extremely Difficult

Difficult

Somewhat Difficult

Somewhat Easy

Easy

Extremely Easy

Ease of Development

* 

4. The Exchange Network would like to evaluate new users' satisfaction with services by determining how easy or complicated those services were to use. Please rate the following Exchange Network Services based on your team's experience.

Extremely Difficult

Difficult

Somewhat Difficult

Somewhat Easy

Easy

Extremely Easy

N/A

Registration with CDX

Security Services

XML Schema Development Guidance/Documentation

Help Desk

Testing Tools

Validation Tools

  

5. How long did it take your team to establish the data exchange?

		0-3 Months
		4-6 Months
		6-9 Months
		Other (please specify)

6. What services and/or products do you suggest the Exchange Network provide new teams in order to ease the process of new data exchange development and improve their satisfaction?

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  Exchange Network New Users 

  New Nodes

To determine your satisfaction as a new user on the Exchange Network, this section asks questions about ease of establishing a new node.

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1. Overall, how satisfied is your team with the entire process of establishing a new node on the Exchange Network.

Very Dissatisfied

Dissatisfied

Somewhat Dissatisfied

Somewhat Satisfied

Satisfied

Very Satisfied

N/A

New Node

* 

2. How easy was it for your team to establish a node on the Exchange Network?

Extremely Difficult

Difficult

Somewhat Difficult

Somewhat Easy

Easy

Extremely Easy

Ease of Use

* 

3. The Exchange Network would like to evaluate new users' satisfaction with services by determining how easy or complicated those services were to use. Please rate the following Exchange Network Services based on your team's experience.

Extremely Difficult

Difficult

Somewhat Difficult

Somewhat Easy

Easy

Extremely Easy

Security Services

Securness Model

Guidance Documents

Testing Tools

Registration

Help Desk

NAAS

  

4. How long did it take your team to establish your node?

		0-1 Months
		2-4 Months
		5-6 Months
		Other (please specify)

5. What services and/or products do you suggest the Exchange Network provide new teams in order to ease the process of node development?

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  Exchange Network New Users 

  Implementing an Existing Data Exchange

To determine your satisfaction with implementing an existing data exchange on the Exchange Network, this section asks questions about your experience.

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*	1. What is the name of the data exchange your team recently implemented?

  

2. Overall, how satisfied is your team with the process you went through to implement an existing data exchange?

Very Dissatisfied

Dissatisfied

Somewhat Dissatisfied

Somewhat Satisfied

Satisfied

Very Satisfied

N/A

Existing Flow/Exchange

  

3. Overall, how easy was it for your team to implement the data exchange on the Exchange Network?

Extremely Difficult

Difficult

Somewhat Difficult

Somewhat Easy

Easy

Extremely Easy

Ease of Use

* 

4. The Exchange Network would like to evaluate new users' satisfaction with services by determining how easy or complicated those services were. Please rate the following Exchange Network Services based on your team's experience.

Extremely Difficult

Difficult

Somewhat Difficult

Somewhat Easy

Easy

Extremely Easy

N/A

Security Services

Registration with CDX

Testing Tools

Flow Configuration Document

Data Mapping Guidance (e.g. DETs, Cross-walks)

Messaging Services

Help Desk

Frequently Asked Questions

5. What services or products can you suggest the Exchange Network provide to improve implementation of data exchanges?

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  Exchange Network New Users 

  Conclusion

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1. From your experience, how could the Exchange Network improve new user satisfaction by making development easier?

Thank you for taking the New User Survey. If you have questions about the survey, please email [email protected]. EPA ICR#1711.05 Burden Statement: Public reporting burden for this collection of information is estimated to average 5 minutes per response, including the time for reviewing instructions, gathering information, and completing and reviewing the collection of information. Send comments on the Agency’s need for this information, the accuracy of the provided burden estimates, and any suggestions for reducing the burden, including the use of automated collection techniques to the United States Environmental Protection Agency, Office of Information Collection, Office of Environmental Information (Mail Code 2823T), 1200 Pennsylvania Avenue, N. W., Washington, DC 20460.

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