Voluntary Customer Service Satisfaction Surveys

Forms and Documents

Document Name	Status
Form 1711.05 America's Children and the Environment (ACE) Customer Satisfaction Survey Form and Instruction	New
1711.05 Visitors Survey memo.doc Justification for No Material/Nonsubstantive Change	2007-02-07

IC Document Collections

IC ID	Document Title	Status
189818	OPP Updates Web Survey Other-Survey	New
189660	Training and Technical Assistance Initiative for Tribes and Tribal Consortia Other-Survey	New
189202	Customer Satisfaction Survey of Compliance Assistance Manual for Ethanol Facilities (Generic) Other-Survey	New
188721	Freshwater Spills Symposium (FSS) Evaluation Form Other-Survey	New
187268	Lean & Environment Publication Customer Satisfaction Survey Other-Survey	New
186364	Las Vegas Finance Center Grant Recipient Survey Other-Survey	New
186239	OARM NSCEP Customer Feedback Survey Other-Survey	New
185673	OCFO Contractor Payment Satisfaction Survey Other-Survey	New
185252	Region 6 Office of Environmental Justice and Tribal Affairs (OEJTA) Survey Other-Survey	New
184664	Region 1 - New England Marinas Survey Other-Survey	New
183807	TMDL Website Customer Satisfaction Survey Other-Survey	New
182268	Pollution Prevention Information Clearinghouse (PPIC) Customer Survey Other-Survey	New
181796	Region 10 Grants Questionnaire Other-Survey	New
178659	America's Children and the Environment (ACE) Customer Satisfaction Survey Form and Instruction	New

ICR Details

OMB Control No: 2090-0019	ICR Reference No: 200702-2090-001
Status: Historical Active	Previous ICR Reference No: 200608-2090-001
Agency/Subagency: EPA/AdmO	Agency Tracking No:
Title: Voluntary Customer Service Satisfaction Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/01/2007
	Date Received in OIRA: 02/08/2007
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2009	08/31/2009	08/31/2009
Responses	6,245	0	6,245
Time Burden (Hours)	1,671	0	1,671
Cost Burden (Dollars)	0	0	0

---

Abstract: EPA plans to conduct customer satisfaction surveys using feedback cards, evaluation forms, telephone and mail questionnaires, focus groups and electronic comment via the Internet By seeking renewal of the generic clearance for customers surveys, EPA will have the flexibility to gather the views of our customers to better determine the extent to which our services, products and processes satisfy their needs or need to be improved.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 14

IC Title	Form No.	Form Name
TMDL Website Customer Satisfaction Survey
OPP Updates Web Survey
Training and Technical Assistance Initiative for Tribes and Tribal Consortia
Region 10 Grants Questionnaire
OARM NSCEP Customer Feedback Survey
Las Vegas Finance Center Grant Recipient Survey
OCFO Contractor Payment Satisfaction Survey
Region 6 Office of Environmental Justice and Tribal Affairs (OEJTA) Survey	OEJTA Survey 2 0	Amended Survey Instrument_20080701
Customer Satisfaction Survey of Compliance Assistance Manual for Ethanol Facilities (Generic)	2.0	Survey
America's Children and the Environment (ACE) Customer Satisfaction Survey	1711.05	America's Children and the Environment (ACE) Customer Satisfaction Survey
Lean & Environment Publication Customer Satisfaction Survey
Pollution Prevention Information Clearinghouse (PPIC) Customer Survey
Region 1 - New England Marinas Survey
Freshwater Spills Symposium (FSS) Evaluation Form

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	6,245	6,245	0	0	0	0
Annual Time Burden (Hours)	1,671	1,671	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/07/2007

---