NHTSA Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
Form NHTSA 1015 Impaired Driving Gallup Poll - 2006 Customer Satisfaction Survey Form and Instruction	New
2127-0646 OMB NOTICE OF ACTION.txt Supplementary Document	2006-09-15
Generic Clearances and ROCIS.rtf Supplementary Document	2006-09-15
Gallup Methodology Final 7.11.06.doc Justification for No Material/Nonsubstantive Change	2006-08-10

IC Document Collections

IC ID	Document Title	Status
44599	Impaired Driving Gallup Poll - 2006 Customer Satisfaction Survey Form and Instruction	New
26265	NHTSA Customer Satisfaction Surveys	Removed

ICR Details

OMB Control No: 2127-0579	ICR Reference No: 200608-2127-002
Status: Historical Inactive	Previous ICR Reference No: 200411-2127-004
Agency/Subagency: DOT/NHTSA	Agency Tracking No:
Title: NHTSA Customer Satisfaction Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Disapproved and continue	Conclusion Date: 09/15/2006
	Date Received in OIRA: 09/01/2006
Terms of Clearance: 1. As has been previously explained many times, this control number is for use only for surveys limited to customer satisfaction. This submission evaluates policy issues and uses submission-specific statistical methods, nowhere specified. Consequently, it does not fall within the purview of the control number. Accordingly, it is disapproved. 2. DOT/NHTSA may choose to resubmit as a revision to 2127-0646, and under its terms of clearance. Such a submission would require the usual information, including 30- and 60-day notices, and the usual information on such a statistical collection. If so, the submission should particularly address that collection's clearance terms 2, 3, 4, and 6 of the 6/01/2006 notice of action. (See the supplementary document added to this ICR.) 3. The existing customer-service control number may continue, but only for surveys limited to customer satisfaction of direct NHTSA services. For the present, because this generic control number was migrated into ROCIS, check with OMB before any submission to ROCIS under it. (See the other supplementary document added to this ICR.)

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2008	03/31/2008	03/31/2008
Responses	134,334	0	134,334
Time Burden (Hours)	13,468	0	13,468
Cost Burden (Dollars)	0	0	0

---

Abstract: NHTSA will use surveys to collect information on customer needs, satisfaction with existing products and services, perspectives on traffic safety problems, and ideas on how to improve service/product delivery.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Impaired Driving Gallup Poll - 2006 Customer Satisfaction Survey	NHTSA 1015	Impaired Driving Gallup Poll Questions
NHTSA Customer Satisfaction Surveys

---

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is one information collection attached to this IC 2127-0579 for review.

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/01/2006

---