E-Mail Satisfaction Survey

Federal Citizen Information Center
E-Mail Satisfaction Survey
1) Did our e-mail response provide the information or referral you needed?
a.) Yes, completely.
b.) Mostly.
c.) Somewhat.
d.) Minimally.
e.) No, not at all.
2) How would you rate the style of our response?
a.) It was clear, organized, and concise.
b.) It was mostly clear, organized and concise.
c.) It was somewhat clear, organized and concise.
d.) It was mostly not clear, organized or concise.
e.) It was not at all clear, organized or concise.
3) How would you rate the timeliness of our response?
a.) Much faster than I desired.
b.) A little faster than I desired.
c.) The speed I desired.
d.) A little slower than I desired.
e.) Much slower than I desired.
4) Would you use us again to obtain government information?
a.) Yes, definitely.
b.) Probably.
c.) Maybe.
d.) Probably not.
e.) No.
5) Did you use our FAQs before e-mailing us?
a.) Yes, but the answer was not in the FAQs.
b.) Yes, but the answer was incomplete.
c.) No.
6) How can we improve our e-mail service?
(open-ended question – needs text from customer)