National Contract Center Customer Evaluation Surveys

ICR 201906-3090-002

OMB: 3090-0278

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2019-06-07
IC Document Collections
IC ID
Document
Title
Status
45227 Modified
205887 Modified
205884 Unchanged
ICR Details
3090-0278 201906-3090-002
Historical Inactive 201906-3090-001
GSA
National Contract Center Customer Evaluation Surveys
No material or nonsubstantive change to a currently approved collection   No
Regular
Improperly submitted and continue 06/27/2019
Retrieve Notice of Action (NOA) 06/26/2019
  Inventory as of this Action Requested Previously Approved
03/31/2020 03/31/2020 03/31/2020
12,000 0 12,000
1,440 0 1,440
0 0 0

The purpose of the General Services Administration (GSA) USA.gov Contact Center (formerly the Federal Citizen Information Center’s (FCIC) National Contact Center) voluntary and optional customer satisfaction surveys is to measure consumer satisfaction with the service and assess the effectiveness of marketing efforts.

None
None

Not associated with rulemaking

  81 FR 48797 07/26/2016
81 FR 78813 11/09/2016
No

3
IC Title Form No. Form Name
NCC Email Survey
NCC Web Chat Survey
NCC Telephone Survey

No
No

$75,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
David Kaufmann 202 357-9661

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/26/2019


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