DTIC Web Hosting Questionnaire

DTIC Web Hosting Services Feedback

This data collection is authorized by:  RCS DD-NII(AR)2051 & OMB 5CFR 1320.5(b) OMB 0704-0403, Expires 09/30/07.

This web-based assessment is voluntary. However, your input is essential to improving our continuing operations and helping us better serve your information needs. The average response time to complete this survey is about 1-3 minutes.  Please read each question carefully before responding.

  Thank you for participating.

1. How would you rate your overall satisfaction with Web Hosting services at DTIC during the past year?

Very Satisfied  

Satisfied  

Neither Satisfied or Dissatisfied  

Dissatisfied  

Very Dissatisfied  

2. In your experience(s) with Web Hosting services at DTIC, how would you rate the services on each of the following?

	Excellent	Very Good	Good	Fair	Poor
Availability of your content on DTIC Servers
Ease of publishing content to your website
Timeliness in responding to new requirements
Timeliness in resolving problems

3. Please rate your satisfaction level with your DTIC point(s) of contact.

	Very Satisfied	Satisfied	Neither Satisfied or Dissatisfied	Dissatisfied	Very Dissatisfied
Knowledge of website design and development
Responsiveness of resolving problems

4. Did you request a custom developed feature for your web site? If not skip to question 8.

Yes  

No  

5. How satisfied were you with your customer developed feature?

Very Satisfied  

Satisfied  

Neither Satisfied or Dissatisfied  

Dissatisfied  

Very Dissatisfied  

6. How satisfied were you that the customer development feature met your business requirements?

Very Satisfied  

Satisfied  

Neither Satisfied or Dissatisfied  

Dissatisfied  

Very Dissatisfied  

7. How satisfied were you with the timeliness of completion of your custom developed feature?

Very Satisfied  

Satisfied  

Neither Satisfied or Dissatisfied  

Dissatisfied  

Very Dissatisfied  

8. Based on your experience, do you intend to continue to have DTIC provide support at your current level?

Yes  

No  

9. Would you recommend DTIC to for other web support activities for your organization?

Yes  

No  

10. Please rate the following elements on importance when working with a Web Hosting services partner.

	Extremely Important	Very Important	Important	Somewhat Unimportant	Not at All Important
Security/DoD accreditation
Timeliness in resolving problems
System availability
Support for custom applications
Customer point of contact
Support for both NIPRNET & SIPRNET products at one location
Cost
Content management tools
Usage statistics
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11. Do you have a need for .NET applications hosting support?

Immediate  

3 to 9 months  

9 to 12 months  

Possible future need  

No need at this time  

12. Please provide any additional comments that you feel will help us improve our web hosting services.

Thank you for participating in this important survey.