Customer Satisfaction Surveys - Generic Clearance

Forms and Documents

Document	Type	Status	Availability
Example DTIC Cover Letter.DOC	Supplementary Document	Uploaded 2016-10-07	Repair queued
Executive Order 12862 Setting Customer Service Stds ad.pdf	Supplementary Document	Uploaded 2013-06-25	Available
Supporting Statement Part B 2016.DOC	Supporting Statement B	Uploaded 2016-10-07	Available
SSPA for 0704-0403 9142016 - 9 15 2016.DOCX	Supporting Statement A	Uploaded 2016-10-07	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
223851	Web Usability	Other-Survey	New
223850	Search Enhancements Survey	Other-Survey	New
223849	Information Analysis Center (CSS)	Other-Survey	New
223848	DoDTechSpace- Search Design Survey	Other-Survey	New
223847	Defense Innovation Market Place (DIM) CSS	Other-Survey	New
223846	Customer Satisfaction Survey	Other-Survey	New
223845	CARES Projects Evaluations	Other-Survey	New

ICR Details

OMB Control No: 0704-0403	ICR Reference No: 201610-0704-003
Status: Historical Active	Previous ICR Reference No: 201306-0704-008
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Customer Satisfaction Surveys - Generic Clearance
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/18/2016
	Date Received in OIRA: 10/07/2016
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple mode of collection (e.g. paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) if the agency is using multiple modes of collection (e.g. paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary Document using a naming convention that allow the public to identify the associated instrument; 4) submit no more than 5 Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2019	36 Months From Approved
Responses	6,400	0	0
Time Burden (Hours)	1,273	0	0
Cost Burden (Dollars)	34,224	0	0

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Abstract: To collect data that will enable DTIC to effectively measure customer satisfaction of government produced products and services. DTIC's user community is composed of U.S. Government agencies and their contractors. The surveys will provide DTIC with the ability to guage the level of satisfaction among its users and identify possible areas for improving our products and services. It will allow for collection of data that will meet the mandates of Executive Order 12862, the GPRA, and DTIC's Strategic Plan.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 22064	04/14/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 69795	10/07/2016
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
Search Enhancements Survey
Customer Satisfaction Survey
Web Usability
Defense Innovation Market Place (DIM) CSS
DoDTechSpace- Search Design Survey
CARES Projects Evaluations
Information Analysis Center (CSS)

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	6,400	0	0	0	-11,900	18,300
Annual Time Burden (Hours)	1,273	0	0	0	-635	1,908
Annual Cost Burden (Dollars)	34,224	0	0	0	-34,734	68,958

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $57,582

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/07/2016

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