Customer Satisfaction Surveys - Generic Clearance

Forms and Documents

Document	Type	Status	Availability
Executive Order 12862 Setting Customer Service Stds ad.pdf	Supplementary Document	Uploaded 2013-06-25	Available
Supporting Statement Part B FINAL.doc	Supporting Statement B	Uploaded 2013-06-25	Available
Supplemental_Statement_Part_A FINAL.doc	Supporting Statement A	Uploaded 2013-06-26	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
219051	Information Analysis Center (IACs) Customer Satisfaction Survey	Other- Information Analysis Center (IACs) Customer Satisfaction	New
207533	Customer Satisfaction Surveys	Other-Survey	New

ICR Details

OMB Control No: 0704-0403	ICR Reference No: 201306-0704-008
Status: Historical Active	Previous ICR Reference No: 201003-0704-005
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Customer Satisfaction Surveys - Generic Clearance
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/13/2013
	Date Received in OIRA: 06/26/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2016	36 Months From Approved	08/31/2013
Responses	18,300	0	33,390
Time Burden (Hours)	1,908	0	2,427
Cost Burden (Dollars)	68,958	0	0

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Abstract: To collect data that will enable DTIC to effectively measure customer satisfaction of government produced products and services. DTIC's user community is composed of U.S. Government agencies and their contractors. The surveys will provide DTIC with the ability to guage the level of satisfaction among its users and identify possible areas for improving our products and services. It will allow for collection of data that will meet the mandates of Executive Order 12862, the GPRA, and DTIC's Strategic Plan.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 24392	04/25/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 24392	04/25/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Information Analysis Center (IACs) Customer Satisfaction Survey
Customer Satisfaction Surveys

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	18,300	33,390	0	-15,090	0	0
Annual Time Burden (Hours)	1,908	2,427	0	-519	0	0
Annual Cost Burden (Dollars)	68,958	0	0	68,958	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: This is an extension of the currently approved collection, OMB Control Number 0704-0403. There was an adjustment to the burden since the last OMB approval, due to the implementation of additional survey instruments. However, there is a decrease in Annual Responses and Burden hours to accurately reflect the response rate DTIC has received over the last three years.

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Annual Cost to Federal Government: $43,289

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/26/2013

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