Customer Satisfaction Surveys

Defense Technical Information Center (DTIC®)
DTIC Cares
Your comments and concerns are very important to us. Please share with us your experiences using DTIC's products and
services. All responses are anonymous.
This data collection is approved under OMB Control Number 0704-0403 and DoD Report Control Symbol DD-AT&L(AR)2300
that expires 06/30/2013.

What was your primary purpose for accessing DTIC's products and services?
Registration Process
DTIC Online (Public)
DTIC Online Access Controlled (DOAC)
DTIC Online Classified (DOC)
DoDTechipedia
Aristotle
DoDTechSpace
Information Analysis Centers (IAC)
Submitting Data to DTIC's Collections
General/Other

Defense Technical Information Center (DTIC®)
DTIC Cares
Registration Process
What was the nature of your recent contact with DTIC
Registration?

Were you able to successfully achieve your purpose?
Yes

Newly Registered User

No

Renewal

If no, please explain.

Contract Expired
Password Change
Password Change
Other

Please rate your satisfaction with DTIC's registration process on each of the following areas:
Ease of registration
processes
Excellent
Very Good
Good

Accessibility (of staff
and services)
Excellent
Very Good
Good

Responsiveness (timely
response)
Excellent
Very Good

Helpfulness of support
staff/Web site
information
Excellent

Accuracy of information
received
Excellent
Very Good

Good

Very Good

Good
Fair

Fair

Fair

Fair

Good

Poor

Poor

Poor

Fair

Poor

NA

Poor

NA

NA

NA

NA
Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction
with DTIC's registration process?
If you feel that we exceeded or did not meet
your service expectations, please describe
the situation.

As a result of your experience with us, what
service-related improvements can you
recommend?

General Information
Which of the following best describes your current position?

Other

If you are willing to be contacted by a DTIC
representative regarding your comments or for further
clarification, please provide your work contact
information below.
Name, Telephone Number, and/or Email Address (optional)

Defense Technical Information Center (DTIC®)
DTIC Cares
DTIC Online (Public)
What DTIC Online (Public) products/services did you use?
(Check all that apply.)

Were you able to successfully achieve your purpose for
accessing DTIC Online (Public)?

Technical Reports (TR)

Yes

Congressional Budget Database

No

The DTIC Review

If no, please explain.

Current Issues
MultiSearch (i.e., searching across DTIC, DoD and Fed Gov Web sites)
Ask a Librarian
Other

Please rate your satisfaction with DTIC Online (Public) on each of the following areas:
Accessibility
Excellent
Very Good

Ease of navigating site
to find information
Excellent

Organization and layout
of site
Excellent

Usefulness of
information
Excellent

Ease of use of DTIC
search options
Excellent

Good

Very Good

Very Good

Very Good

Very Good

Fair

Good

Good

Good

Good

Poor

Fair

Fair

Fair

Fair

NA

Poor

Poor

Poor

Poor

NA

NA

NA

NA

Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction
with DTIC Online (Public)?
If you feel that we exceeded or did not meet
your service expectations, please describe
the situation.
As a result of your experience with DTIC
Online (Public), what improvements can you
recommend?

General Information
Which of the following best describes your current position?

Other

If you are willing to be contacted by a DTIC
representative regarding your comments or for further
clarification, please provide your work contact
information below.
Name, Telephone Number, and/or Email Address (optional)

Defense Technical Information Center (DTIC®)
DTIC Cares
DTIC Online Access Controlled (DOAC)
Which DOAC products/services did you use? (Check all
that apply.)

Were you able to successfully achieve your purpose for
accessing DOAC?

Technical Reports (TR)

Yes

Research in Progress (Formerly Research Summaries)

No

Independent Research & Development (IR&D)

If no, please explain.

Congressional Budget Database/Query
Research & Engineering (R&E) Database
The DTIC Review
MultiSearch (i.e., searching across DTIC, DoD and Fed Gov Web sites)
Current Issues
Ask a Librarian
Other

Please rate your satisfaction with DOAC on each of the following areas:
Accessibility
Excellent

Ease of navigating site
to find information

Organization and layout
of site

Usefulness of
information

Ease of use of DTIC
search options

Very Good

Excellent

Excellent

Excellent

Excellent

Good

Very Good

Very Good

Very Good

Very Good

Fair

Good

Good

Good

Good

Poor

Fair

Fair

Fair

Fair

NA

Poor

Poor

Poor

Poor

NA

NA

NA

NA

Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction
with DOAC?
As a result of your experience with DOAC,
what improvements can you recommend?

If you feel that we exceeded or did not meet
your service expectations, please describe
the situation.

General Information
Which of the following best describes your current position?

Other

If you are willing to be contacted by a DTIC
representative regarding your comments or for further
clarification, please provide your work contact
information below.
Name, Telephone Number, and/or Email Address (optional)

Defense Technical Information Center (DTIC®)
DTIC Cares
DTIC Online Classified
Which DTIC Online Classified products/services did you
use? (Check all that apply.)

Were you able to successfully achieve your purpose for
accessing DTIC Online Classified?

Technical Reports (TR)

Yes

DoDTechipedia SIPRNET

No

Research Summaries
If no, please explain.

Current Issues
Ask a Librarian
Other

Please rate your satisfaction with DTIC Online Classified on each of the following areas:
Accessibility
Excellent

Ease of navigating site
to find information

Organization and layout
of site

Usefulness of
information

Ease of use of DTIC
search options

Very Good

Excellent

Excellent

Excellent

Excellent

Good

Very Good

Very Good

Very Good

Very Good

Fair

Good

Good

Good

Good

Poor

Fair

Fair

Fair

Fair

NA

Poor

Poor

Poor

Poor

NA

NA

NA

NA

Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction
with DTIC Online Classified?
If you feel that we exceeded or did not meet
your service expectations, please describe
the situation.

As a result of your experience with DTIC
Online SIPRNET, what improvements can
you recommend?

General Information
Which of the following best describes your current position?

Other

If you are willing to be contacted by a DTIC
representative regarding your comments or for further
clarification, please provide your work contact
information below.
Name, Telephone Number, and/or Email Address (optional)

Defense Technical Information Center (DTIC®)
DTIC Cares
DoDTechipedia
What was your purpose for accessing DoDTechipedia?
(Check all that apply.)

Were you able to successfully achieve your purpose?
Yes

Browse

No

Research
If no, please explain.

Contribute/Collaborate (e.g., edit, blog, etc.)
Other

Please rate your satisfaction with DoDTechipedia on each of the following areas:
Accessibility
Excellent

Very Good

Usefulness of
information
Excellent

Good

Very Good

Good

Very Good

Good

Fair

Good

Fair

Good

Fair

Poor

Fair

Poor

Fair

Poor

NA

Poor

NA

Poor

NA

Very Good

Ease of navigating wiki
to find information
Excellent

Organization and layout
Excellent

NA

Accuracy of information
Excellent
Very Good

NA

How would you rate your overall satisfaction with DoDTechipedia?
Excellent

Very Good

Good

Fair

Poor

If you feel that we exceeded or did not meet
your service expectations, please describe
the situation.

As a result of your experience with
DoDTechipedia, what improvements can you
recommend?

General Information
Which of the following best describes your current
position?

Other

If you are willing to be contacted by a DTIC
representative regarding your comments or for further
clarification, please provide your work contact
information below.
Name, Telephone Number, and/or Email Address (optional)

Defense Technical Information Center (DTIC®)
DTIC Cares
Aristotle
What was your purpose for accessing Aristotle? (Check
all that apply.)

Were you able to successfully achieve your purpose?
Yes

Find a person

No

Research a topic
Collaborate on a project

If no, please explain.

Network
Other

Please rate your satisfaction with Aristotle on each of the following areas:
Accessibility
Excellent

Ease of site navigation
Excellent

Customer support
Excellent

Very Good

Very Good

Very Good

Usefulness of
information
Excellent

Accuracy of information
Excellent

Good

Good

Good

Very Good

Good
Fair

Very Good

Fair

Fair

Fair

Good

Poor

Poor

Poor

Fair

Poor

NA

Poor

NA

NA

NA

NA

Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction
with Aristotle?
If you feel that we exceeded or did not meet
your service expectations, please describe
the situation.

As a result of your experience with Aristotle,
what improvements can you recommend?

General Information
Which of the following best describes your current position?

Other

If you are willing to be contacted by a DTIC
representative regarding your comments or for further
clarification, please provide your work contact
information below.
Name, Telephone Number, and/or Email Address (optional)

Defense Technical Information Center (DTIC®)
DTIC Cares
DoDTechSpace
What was your purpose for accessing DoDTechSpace?
(Check all that apply.)

Were you able to successfully achieve your purpose?
Yes

Locate a technical resource

No

Locate a technical professional
Join a community/group

If no, please explain.

Current battlefield awareness (e.g., RSS feeds)
Collaborate on research and engineering (R&E) capabilities
Research/Contribute to S&T Integrated Priority Lists (STIPLs)
Other

Please rate your satisfaction with DoDTechSpace on each of the following areas:
Accessibility
Excellent
Very Good

Ease of site navigation
Excellent
Very Good

Customer support
Excellent
Very Good

Usefulness of
information
Excellent

Accuracy of information
Excellent
Good

Very Good

Good

Good

Good

Very Good

Fair

Fair

Fair

Good

Fair
Poor
NA

Poor

Poor

Poor

Fair

NA

NA

NA

Poor
NA

Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction
with DoDTechSpace?

If you feel that we exceeded or did not
meet your service expectations, please
describe the situation.
As a result of your experience with
DoDTechSpace, what improvements can you
recommend?

General Information
Which of the following best describes your current position?

Other

If you are willing to be contacted by a DTIC
representative regarding your comments or for further
clarification, please provide your work contact
information below.
Name, Telephone Number, and/or Email Address (optional)

Defense Technical Information Center (DTIC®)
DTIC Cares
Information Analysis Centers (IAC)
With which IAC element did you
have contact? (Check all that
apply.)
AMMTIAC
CBRNIAC

What was your purpose for accessing the
IACs? (Check all that apply.)

Were you able to successfully
achieve your purpose?

Web Page Content

Yes

Technical Inquiry

No

Product

If no, please explain.

CPIAC

Newsletter

DACS

TAT, CAT or Subscription Account

IATAC

Training

MSIAC

Request for Document at an IAC

RIAC

TEMS/DTIC Online Search

SENSIAC

Other

SURVIAC
WSTIAC
SNIM
IAC Program Management Office (DTIC)
Other

Please rate your satisfaction with the IACs on each of the following areas:
Accessibility of services
Excellent
Very Good

Ease of site navigation
Excellent

Customer support
Excellent

Very Good

Very Good

Usefulness of
information
Excellent

Accuracy of information
Excellent
Good

Very Good

Good

Good

Good

Very Good

Fair

Fair

Fair

Good

Fair

Poor

Fair

Poor

NA

Poor

NA

Poor
NA

Poor
NA

NA

Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction
with the IACs?
If you feel that we exceeded or did not meet
your service expectations, please describe
the situation.
As a result of your experience with the IACs,
what improvements can you recommend?

General Information
Which of the following best describes your current
position?

If you are willing to be contacted by a DTIC representative
regarding your comments or for further clarification, please
provide your work contact information below.
Name, Telephone Number, and/or Email Address (optional)

Other

Defense Technical Information Center (DTIC®)
DTIC Cares
Submitting Data to DTIC's Collections
What type of data did you attempt to submit to DTIC?

Were you able to successfully submit your data?

Technical reports

Yes

Research in progress

No

Independent Research & Development (IR&D) input

N/A - I was only looking for information on how to submit

Other

If no, please explain.

What method did you use to submit your data?
Electronic Document Submission on the DTIC Web site
Emailed to DTIC
Mailed to DTIC
Other

Please rate your satisfaction with DTIC's submission process on each of the following areas :
Accessibility of submission
services
Excellent

Ease of submission process

Customer support

Usefulness of submission
information on DTIC Web sites
Excellent

Excellent

Excellent

Very Good

Very Good

Very Good

Good

Good

Very Good

Good

Fair

Fair

Good

Fair

Poor

Poor

Fair

Poor

NA

NA

Poor

NA

NA

Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction
with the DTIC submission process?
If you feel that we exceeded or did not meet
your service expectations, please describe
the situation.
As a result of your experience with DTIC's
submission process, what improvements
can you recommend?

General Information
Which of the following best describes your current position?

Other

If you are willing to be contacted by a DTIC
representative regarding your comments or for further
clarification, please provide your work contact
information below.
Name, Telephone Number, and/or Email Address (optional)

Defense Technical Information Center (DTIC®)
DTIC Cares
General
Please tell us your purpose for accessing DTIC's products Were you able to successfully achieve your purpose?
and services.
Yes
No
If no, please explain.

Please rate your satisfaction with DTIC on each of the following areas:
Accessibility
Excellent
Very Good
Good
Fair
Poor
NA

Ease of navigating DTIC
Web sites to find
information
Excellent

Organization and layout
of DTIC Web sites
Excellent

Usefulness of DTIC
information
Excellent

Ease of use of DTIC
search options
Excellent

Very Good

Very Good

Very Good

Very Good

Good

Good

Good

Good

Fair

Fair

Fair

Fair

Poor

Poor

Poor

Poor

NA

NA

NA

NA

Excellent

Very Good

Good

Fair

Poor

How would you rate your overall satisfaction
with DTIC products and services?
If you feel that we exceeded or did not meet
your service expectations, please describe
the situation.

As a result of your experience with DTIC,
what improvements can you recommend?

General Information
Which of the following best describes your current position?

Other

If you are willing to be contacted by a DTIC
representative regarding your comments or for further
clarification, please provide your work contact
information below.
Name, Telephone Number, and/or Email Address (optional)