Customer Satisfaction Surveys - Generic Clearance

Forms and Documents

Document Name	Status
DTIC Supporting Statement (revised).pdf Supporting Statement B	2010-06-10
DTIC Supporting Statement (revised).pdf Supporting Statement A	2010-06-10

IC Document Collections

IC ID	Document Title	Status
192278	DTIC Customer Satisfation Surveys Other-Survey	New

ICR Details

OMB Control No: 0704-0403	ICR Reference No: 201003-0704-005
Status: Historical Active	Previous ICR Reference No: 200709-0704-001
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Customer Satisfaction Surveys - Generic Clearance
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 06/15/2010
	Date Received in OIRA: 03/15/2010
Terms of Clearance: This collection is cleared based on the revised materials provided by the Department.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2013	36 Months From Approved	11/30/2010
Responses	33,390	0	19,300
Time Burden (Hours)	2,427	0	804
Cost Burden (Dollars)	0	0	24,321

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Abstract: To collect data that will enable DTIC to effectively measure customer satisfaction of government produced products and services. DTIC's user community is composed of U.S. Government agencies and their contractors. The surveys will provide DTIC with the ability to guage the level of satisfaction among its users and identify possible areas for improving our products and services. It will allow for collection of data that will meet the mandates of Executive Order 12862, the GPRA, and DTIC's Strategic Plan 2001-2005.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 57663	11/09/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 6640	02/10/2010
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
DTIC Customer Satisfation Surveys

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	33,390	19,300	0	0	14,090	0
Annual Time Burden (Hours)	2,427	804	0	0	1,623	0
Annual Cost Burden (Dollars)	0	24,321	0	0	-24,321	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $21,390

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/15/2010

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