NIDDK Information Clearinghouse Customer Satisfaction Survey

Forms and Documents

Document	Type	Status	Availability
Form 1 NIDDK Information Clearinghouse Customer Satisfaction Survey	Form	Modified	Repair queued
ss2.doc	Supporting Statement A	Uploaded 2006-12-15	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
7394	NIDDK Information Clearinghouse Customer Satisfaction Survey	Form	Modified

ICR Details

OMB Control No: 0925-0480	ICR Reference No: 200612-0925-001
Status: Historical Active	Previous ICR Reference No: 200309-0925-003
Agency/Subagency: HHS/NIH	Agency Tracking No:
Title: NIDDK Information Clearinghouse Customer Satisfaction Survey
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 02/20/2007
	Date Received in OIRA: 12/18/2006
Terms of Clearance: Consistent with previous terms of clearance, the data collected using this customer satisfaction survey shall not be used to make generalizations about the customer population. This ICR is approved on the understanding that a web-based version of the survey will be posted on the agency's website within 10 days of OMB approval, as stated in the supporting statement. When next re-printing the paper-based form, the agency will change the burden estimate in the PRA blurb to be consistent with what has been written in the supporting statement.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2010	36 Months From Approved	02/28/2007
Responses	5,112	0	12,000
Time Burden (Hours)	153	0	2,000
Cost Burden (Dollars)	0	0	0

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Abstract: This customer satisfaction survey implements Executive Order 12862, "Setting Customer Service Standards," which requires agencies and departments to "survey their customers to determine the kind and quality of services they want."

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Authorizing Statute(s): US Code: 42 USC 285c Name of Law: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 156	08/14/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 231	12/01/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
NIDDK Information Clearinghouse Customer Satisfaction Survey	1	Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	5,112	12,000	0	-6,888	0	0
Annual Time Burden (Hours)	153	2,000	0	-1,847	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The current survey has been revised since the last data collections activities. Additionally, the most recent request mode data indicates that the overwhelming number of requests for information come via e-mail or the web. Thus, adjustments have been made to reflect that the survey will be disseminated via e-mail and the web, with mail and telephone interviews representing less than 1 percent of the anticipated responses.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/15/2006

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