Appendix O.2 Reminder call script

Reminder Phone Call Script for Clinic Visits and Caregiver Interview

Hello, may I speak with <first and last name of participant>?

IF PARTICIPANT IS UNAVAILABLE:

When would be a good time to call them back?

IF AVAILABLE:

My name is <name> and I am calling from <site>. I would like to remind you that <you and/or child> has/have <event> scheduled on <date> <time> at <location> with <person>.

Will this still work for you?

IF NO:

What would be a better <day and time> for you?

Do you have any questions?

I’d like to remind you to <bring materials, have pregnancy reference form ready, etc>.

If you have any questions or you need to reschedule please call <person> at <number>. Thank you and we look forward to <seeing/talking with> you.

Appendix O2