Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

Forms and Documents

Document Name	Status
07-037 Justification Statement.doc Justification for No Material/Nonsubstantive Change	2007-02-20
07-039 Justification Statement.doc Justification for No Material/Nonsubstantive Change	2007-02-21
07--038 Justification Statement.doc Justification for No Material/Nonsubstantive Change	2007-02-20
07-031 Justification Statement.doc Justification for No Material/Nonsubstantive Change	2007-02-20
07-036 Justification Statement.pdf Justification for No Material/Nonsubstantive Change	2007-02-20
07-035 Justification Statement.pdf Justification for No Material/Nonsubstantive Change	2007-02-20
07-034 Justification Statement.pdf Justification for No Material/Nonsubstantive Change	2007-02-20
07-033 Justification Statement.pdf Justification for No Material/Nonsubstantive Change	2007-02-20
07-032 Justification Statementpdf.pdf Justification for No Material/Nonsubstantive Change	2007-02-20
06-030 Justification Statement.pdf Justification for No Material/Nonsubstantive Change	2007-02-20
2006-2009 Appendix A Generic Clearance Project Listing.doc Supporting Statement B	0000-00-00
Generic Clearance 2006-2009 1544-1432.doc Supporting Statement A	0000-00-00

IC Document Collections

IC ID	Document Title	Status
183197	CS-07-076 - EMPLOYMENT TAX CUSTOMER SATISFACTION SURVEY; CS-07-077 - CUSTOMER SATISFACTION OF IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER BASE; CS-07-078 - Annual Form 944 Program Participant Satisfacti Other-Survey - CS-07-076	New
182945	CS-07-073 - Offer in Compromise (OIC) Program Customer Satisfaction Survey; CS-07-074 - SB/SE - CLD Operating Unit ; CS-07-075 - EXCISE TAX CUSTOMER SATISFACTION SURVEY Other-Survey - CS-07-073	New
182826	CS-07-069- IRS Large & Mid-Size Business Division; CS-07-070 - SB/SE FIELD EXAM TAX CUSTOMERS; CS-07-071 - TE/GE “Stay Exempt” Training; CS-07-072-W&I TAX PROFESSIONALS SURVEY Other-Survey - CS-07-070	New
182404	CS-07-058 - PRACTITIONER PRIORITY SERVICE SURVEY – CY08 FOR THE WAGE & INVESTMENT DIVISION BPA TIRNO-05-Z-00014; CS-07-068 - TE/GE TOLL-FREE CUSTOMER SATISFACTION SURVEY – OPTION YEAR 1 CY08 Other-Survey_CS-07-058	New
182387	CS-07-057-IRS W&I- ACS Correspondence Support; CS-07-059 - COMPLIANCE SERVICE COLLECTION OPERATION (CSCO) – CY08; CS-07-064-ACCOUNTS MANAGEMENT (ADJUSTMENTS) – OPTION YEAR 1 CY08 Other-Surevey -CS-07-064-wave 1	New
182375	CS-07-066 - Exempt Organization and Employee Plan Determination and Examination Customers Other-Survey -CS-07-066	New
182313	CS-07-056 - STUDY TO MEASURE SATISFACTION OF TAX PROFESSIONALS FOR IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMERS; CS-07-067 - STUDY TO MEASURE CUSTOMER SATISFACTION IRS SB/SE ESTATE & GIFT TAX CUSTOMERS Other-Survey	New
182312	CS-07-055 - Appeals Final Survey Instrument; CS-07-062 - Innocent Spouse Customer Satisfaction Survey; CS-07-063 - COMPLIANCE CENTER EXAMINATION – OPTION YEAR 1 CY08 Other-Survey	New
182311	CS-07-054 - Survey of Statistical Information Services Customers; CS-07-060 - AUTOMATED UNDERREPORTER (AUR); CS-07-061 - TOLL-FREE CUSTOMER SATISFACTION SURVEY; CS-07-065 - Taxpayer Advocate Service Other-Attachment A	New
182310	CS-07-053-STUDY TO MEASURE CUSTOMER SATISFACTION OF IRS WAGE AND INVESTMENT e-help Survey Other-Survey	New
181343	CS-07-052 - ICAS Customer Study Other-CS-07-052 - ICAS Customer Study	New
181342	CS-07-051 - Wage & Investment Compliance Services Collection Operation Customer Satisfaction Survey Other-CS-07-051 - Wage & Investment Compliance Services Collecti	New
181341	CS-07-050 - Wage & Investment Function Customer Satisfaction Survey Other-CS-07-050 - Wage & Investment Function Customer Satisfacti	New
181339	CS-07-049 - Wage & Investment Adjustments Customer Satisfaction Survey Other-CS-07-049 - Wage & Investment Adjustments Customer Satisfa	New
181337	CS-07-048 - Wage & Investment Automated Underreporter Customer Satisfaction Survey Other-CS-07-048 - Wage & Investment Automated Underreporter Cust	New
181335	CS-07-047 - GE Exam Surveys, Government Entities Examination Customers Other-CS-07-047 - GE Exam Surveys, Government Entities Examinati	New
181054	07-046 - IRS Large & Mid-Size Business Division CUSTOMER SATISFACTION SURVEY 2006 Other-07-046 - IRS Large & Mid-Size Business Division CUSTOMER S	New
181052	07-045 - THE STUDY TO MEASURE CUSTOMER SATISFACTION IRS WAGE AND INVESTMENT FIELD ASSISTANCE CUSTOMERS Other-07-045 - THE STUDY TO MEASURE CUSTOMER SATISFACTION IRS WA	New
181050	07-044 - Customer Satisfaction Surveys: Exempt Organization Compliance Area Educational Letter Customers Other-07-044 - Customer Satisfaction Surveys: Exempt Organizatio	New
181048	07-043 - Exempt Organization Compliance Area Compliance Check Customers Other-07-043 - Exempt Organization Compliance Area Compliance Ch	New
181046	06-015 - Taxpayer Advocate Service - Customer Satisfaction Survey Other-Survey CS-06-015	New
180570	Customer Satisfaction Survey Implementation Plan Indian Tribal Governments Other-Survey	New
180567	IRS Communications & Liaison National Public Liaison’s Nationwide Tax Forums Customer Satisfaction Survey 2007 Other-Survey	New
178799	07-037 - Understanding Taxes Program Evaluation Other-Survey	New
178790	07-039 - IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER SATISFACTION SURVEY Other-Survey	New
178788	07-038 - IRS.gov IVR Customer Satisfaction Survey Other-Survey	New
178786	07-031 - IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER SATISFACTION SURVEY - COMPLIANCE SERVICES COLLECTION OPERATION Other-Survey	New
178784	07-036 - IRS Small Business/ Self Employed Customer Satisfaction Survey - Examination Other-Survey	New
178783	07-035 - ACS Small Business and Self-Employed Other-Survey	New
178782	07-034 IRS Small Business/ Self-Employed Customer Satisfaction Survey Automated Underreporter (AUR) Other-Survey	New
178781	07-033 - IRS Small Business/ Self-Employed Customer Satisfaction Survey Compliance Center Exam Other-Survey	New
178779	07-032 - IRS Small Business/ Self Employed Customer Satisfaction Survey Other-Survey	New
178765	06-030 -W & I Spec. Local Partner Survey Other-Survey	New

ICR Details

OMB Control No: 1545-1432	ICR Reference No: 200702-1545-023
Status: Historical Active	Previous ICR Reference No: 200612-1545-014
Agency/Subagency: TREAS/IRS	Agency Tracking No:
Title: Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/01/2007
	Date Received in OIRA: 02/21/2007
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2009	11/30/2009	11/30/2009
Responses	372,359	0	372,359
Time Burden (Hours)	50,000	0	50,000
Cost Burden (Dollars)	0	0	0

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Abstract: This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.

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Authorizing Statute(s): US Code: 26 USC 6103 Name of Law: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 26405	05/04/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 47864	08/18/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 33

IC Title	Form No.	Form Name
CS-07-073 - Offer in Compromise (OIC) Program Customer Satisfaction Survey; CS-07-074 - SB/SE - CLD Operating Unit ; CS-07-075 - EXCISE TAX CUSTOMER SATISFACTION SURVEY
07-046 - IRS Large & Mid-Size Business Division CUSTOMER SATISFACTION SURVEY 2006
CS-07-066 - Exempt Organization and Employee Plan Determination and Examination Customers
07-035 - ACS Small Business and Self-Employed
06-030 -W & I Spec. Local Partner Survey
CS-07-069- IRS Large & Mid-Size Business Division; CS-07-070 - SB/SE FIELD EXAM TAX CUSTOMERS; CS-07-071 - TE/GE “Stay Exempt” Training; CS-07-072-W&I TAX PROFESSIONALS SURVEY
CS-07-055 - Appeals Final Survey Instrument; CS-07-062 - Innocent Spouse Customer Satisfaction Survey; CS-07-063 - COMPLIANCE CENTER EXAMINATION – OPTION YEAR 1 CY08
IRS Communications & Liaison National Public Liaison’s Nationwide Tax Forums Customer Satisfaction Survey 2007
07-043 - Exempt Organization Compliance Area Compliance Check Customers
CS-07-076 - EMPLOYMENT TAX CUSTOMER SATISFACTION SURVEY; CS-07-077 - CUSTOMER SATISFACTION OF IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER BASE; CS-07-078 - Annual Form 944 Program Participant Satisfacti
07-032 - IRS Small Business/ Self Employed Customer Satisfaction Survey
CS-07-051 - Wage & Investment Compliance Services Collection Operation Customer Satisfaction Survey
CS-07-047 - GE Exam Surveys, Government Entities Examination Customers
07-045 - THE STUDY TO MEASURE CUSTOMER SATISFACTION IRS WAGE AND INVESTMENT FIELD ASSISTANCE CUSTOMERS
07-044 - Customer Satisfaction Surveys: Exempt Organization Compliance Area Educational Letter Customers
07-038 - IRS.gov IVR Customer Satisfaction Survey
07-039 - IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER SATISFACTION SURVEY
CS-07-049 - Wage & Investment Adjustments Customer Satisfaction Survey
CS-07-058 - PRACTITIONER PRIORITY SERVICE SURVEY – CY08 FOR THE WAGE & INVESTMENT DIVISION BPA TIRNO-05-Z-00014; CS-07-068 - TE/GE TOLL-FREE CUSTOMER SATISFACTION SURVEY – OPTION YEAR 1 CY08
07-037 - Understanding Taxes Program Evaluation
07-033 - IRS Small Business/ Self-Employed Customer Satisfaction Survey Compliance Center Exam
07-036 - IRS Small Business/ Self Employed Customer Satisfaction Survey - Examination
CS-07-053-STUDY TO MEASURE CUSTOMER SATISFACTION OF IRS WAGE AND INVESTMENT e-help Survey
CS-07-057-IRS W&I- ACS Correspondence Support; CS-07-059 - COMPLIANCE SERVICE COLLECTION OPERATION (CSCO) – CY08; CS-07-064-ACCOUNTS MANAGEMENT (ADJUSTMENTS) – OPTION YEAR 1 CY08
CS-07-054 - Survey of Statistical Information Services Customers; CS-07-060 - AUTOMATED UNDERREPORTER (AUR); CS-07-061 - TOLL-FREE CUSTOMER SATISFACTION SURVEY; CS-07-065 - Taxpayer Advocate Service
06-015 - Taxpayer Advocate Service - Customer Satisfaction Survey
07-031 - IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER SATISFACTION SURVEY - COMPLIANCE SERVICES COLLECTION OPERATION
07-034 IRS Small Business/ Self-Employed Customer Satisfaction Survey Automated Underreporter (AUR)
CS-07-052 - ICAS Customer Study
CS-07-050 - Wage & Investment Function Customer Satisfaction Survey
CS-07-048 - Wage & Investment Automated Underreporter Customer Satisfaction Survey
Customer Satisfaction Survey Implementation Plan Indian Tribal Governments
CS-07-056 - STUDY TO MEASURE SATISFACTION OF TAX PROFESSIONALS FOR IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMERS; CS-07-067 - STUDY TO MEASURE CUSTOMER SATISFACTION IRS SB/SE ESTATE & GIFT TAX CUSTOMERS

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	372,359	372,359	0	0	0	0
Annual Time Burden (Hours)	50,000	50,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/21/2007

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