07-039 - Irs Small Business/self-employed Customer Satisfaction Survey

Mary Jones

123 Main Street

Flint, MI 98765

Dear Mary Jones:

We need your help.

In an effort to keep [FOR TAXPAYER: taxpayers/ FOR POA: representatives] like yourself better informed about the status of their case, we recently provided to you a red postcard like the one below:

We received the information you submitted on the date shown below. After reviewing the information, we will contact you.

We are testing the use of this postcard for [FOR TAXPAYER: taxpayers/FOR POA: representatives] who are interested in an acknowledgement of information they have provided to the IRS.

We are interested in your feedback.

Please complete the enclosed survey within the next seven days and return it in the enclosed postage-paid envelope. All responses are confidential, and your participation is voluntary. We will group your responses with others, so that no individual reply can be traced back to any one person. The survey should take less than five minutes to complete.

Your response is very important to us and will help us improve service to taxpayers [FOR POA: and representatives].

Thank you for your participation.

Sincerely,

David Alito

Director, Collection