Pollution Prevention Information Clearinghouse (PPIC) Customer Survey

OMB control No. 2090-0019 Expiration Date, 08/31/2009

Pollution Prevention Information Clearinghouse (PPIC)
U.S. Environmental Protection Agency www.epa.gov/ppic/ (Web Site)
EPA West (Mail code 7409-M) [email protected] (E-mail)
1200 Pennsylvania Ave. NW 202-566-0799 (Reference and Referral)
Washington, DC 20460-0001 202-564-8899 (Fax)

PPIC Customer Satisfaction Survey

Your response is important to us. We will use this information evaluate and improve PPIC services. Thank you!

1. Please indicate the type of information you were seeking. (Please select all that apply)

___ Environmental Information ___ Health Information ___ Laws, regulations, and other legal guidance

___ EPA publication (online version) ___ EPA publication (print version) ___ Other _____________________

2. Which PPIC service(s) did you use? (Please select all that apply)

___ PPIC Web Site
___ Reference and referral services (telephone, mail, e-mail, fax, walk-in)
___ Document order

3. How useful did you find the PPIC web site? (Please place a check in front of your choice)

___ 1 ___ 2 ___ 3 ___ 4 ___ N/A (1 = not useful 4 = very useful)

4. How useful was the information on the web site?
(Please place a check in front of your choice)

___ 1 ___ 2 ___ 3 ___ 4 ___ N/A (1 = not useful 4 = very useful)

5. How helpful did you find the PPIC reference and referral service?
(Please place a check in front of your choice)

___ 1 ___ 2 ___ 3 ___ 4 ___ N/A (1 = not helpful 4 = very helpful)

6. How useful was the information you received from the PPIC reference and referral service? (Please place a check in front of your choice)

___ 1 ___ 2 ___ 3 ___ 4 ___ N/A (1 = not useful 4 = very useful)

7. How useful did you find the information in the document(s) ordered?
(Please place a check in front of your choice)

___ 1 ___ 2 ___ 3 ___ 4 ___ N/A (1 = not useful 4 = very useful)

8. Which best describes you? (Please select one choice)

___ Other Federal ___ State/Local/Tribal ___ Industry ___ Consultant/Law ___ Media

___ Public Interest ___ Academic ___ Public ___ International ___ Other

9. How frequently do you use the PPIC web site? (Please select one choice)

___ first time user
___ 1-3 times/month
___ 3+ times/month
___ N/A

10. If given the option, I prefer: (Please select one choice)

___ on line versions of EPA publications
___ to order print versions of EPA publications
___ CD-ROM versions
___ N/A

11. What would you change about the PPIC web site or PPIC services?

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Public reporting burden for this collection of information is estimated to average 2 minutes per response, including the time for reviewing instructions, gathering information, and completing and reviewing the collection of information. Send comments on the Agency’s need for this information, the accuracy of the provided burden estimates, and any suggestions for reducing the burden, including the use of automated collection techniques to the Director, Information Collections Division, Office of Environmental Information, United States Environmental Protection Agency (Mail Code 2822T), 1200 Pennsylvania Avenue, NW, Washington, D.C. 20460; and to the Office of Information & Regulatory Affairs, Office of Management & Budget, 725 17th Street, NW, Washington, DC 20503, Attention: Desk Officer for EPA. Include the EPA ICR No. 1711.05, and the OMB control No. 2090-0019, and Expiration Date, 08/31/2009, in any correspondence.

Pollution Prevention Information Clearinghouse
US Environmental Protection Agency

EPA West (Mail code 7409-M)
1200 Pennsylvania Ave NW
Washington DC 20460-0001

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