Region 1 - New England Marinas Survey

EPA ICR 1711.04

OMB Control Number 2090-0019

Expiration Date: 08/31/09

Customer Service Survey Questionnaire

New England Marinas Initiative

Environmental Protection Agency Region I

1. How many years of experience do you have with the following environmental practices at your marina?

	No Experience	Less than 3 years	Between 3 and 6 years	More than 6 years
Spill prevention procedures or devices (e.g. overfill alarms)				
Use of closed receptacles for disposal or recycling				
Clear labeling and secure storage of fluids (e.g. fuels and paints)				
Structural changes to minimize surface water runoff (e.g. berming, filters and riprap)				
Use of alternative practices or materials to reduce toxicity or other hazards				
Installation of a sewage pump-out system (onshore or on-boat)				

2. Since 2001, have you attended any workshops or training sessions on marina environmental issues that were either sponsored or co-sponsored by EPA?

___Yes

___No [Go to Question 8]

3. How did you learn about the workshop(s) or training session(s) that you attended?

___EPA web site

___Mailings

___E-mail announcement

___Word of mouth

___Advertisement in trade publication (or other material)

___Other EPA-sponsored events/training

___Other (please specify) ___________________

4. What would be your most satisfactory way to learn about workshops and/or training(s)?

___EPA web site

___Mailings

___E-mail announcement

___Word of mouth

___Advertisement in trade publication (or other material)

___Other EPA-sponsored events/training

___Other (please specify) ___________________

5. On a scale of 1 to 4 (with 1 being “Very Dissatisfied” and 4 being “Very Satisfied”), how satisfied were you with the content of the workshop(s) and/or training with respect to each of the following practices:

	1	2	3	4	Did not cover/Do not recall
Spill prevention procedures or devices (e.g. overfill alarms)					
Use of closed receptacles for disposal or recycling					
Clear labeling and secure storage of fluids (e.g. fuels and paints)					
Structural changes to minimize surface water runoff (e.g. berming, filters and riprap)					
Use of alternative practices or materials to reduce toxicity or other hazards					
Installation of a sewage pump-out system (onshore or on-boat)					

6. On the whole, how satisfied were you with the content of those workshops or training sessions?

___Very satisfied

___Somewhat satisfied

___Somewhat dissatisfied

___Very dissatisfied

7. Do you have any additional comments about your satisfaction with the workshops and/or training sessions (e.g. content, location, instructors)?

8. Over the last three years, have you ever visited the EPA New England Marinas web site to obtain information that would assist you in dealing with environmental issues at your marina?

___Yes, very often

___Yes, somewhat often

___Yes, but only rarely

___No [Go to Question 15]

9. How did you learn about the EPA New England Marinas web site?

___EPA web site

___Mailings

___E-mail announcement

___Word of mouth

___Advertisement in trade publication (or other material)

___Other EPA-sponsored events/training

___Other (please specify) ___________________

10. What would be your most satisfactory way to learn about EPA New England Marinas web site?

___EPA web site

___Mailings

___E-mail announcement

___Word of mouth

___Advertisement in trade publication (or other material)

___Other EPA-sponsored events/training

___Other (please specify) ___________________

11. How satisfied were you with the design of the site [i.e., how easy was it to locate the materials that you were looking for on the web site]?

___Very satisfied

___Somewhat satisfied

___Somewhat dissatisfied

___Very dissatisfied

___I was unable to locate the materials I was looking for…... [Go to Question 15]

12. On a scale of 1 to 4 (with 1 being “Very Dissatisfied” and 4 being “Very Satisfied”), how satisfied were you with content of the web site with respect to the following practices:

	1	2	3	4	Did not cover/Do not recall
Spill prevention procedures or devices (e.g. overfill alarms)					
Use of closed receptacles for disposal or recycling					
Clear labeling and secure storage of fluids (e.g. fuels and paints)					
Structural changes to minimize surface water runoff (e.g. berming, filters and riprap)					
Use of alternative practices or materials to reduce toxicity or other hazards					
Installation of a sewage pump-out system (onshore or on-boat)					

13. On the whole, how satisfied were you with the content of the web site?

___Very satisfied

___Somewhat satisfied

___Somewhat dissatisfied

___Very dissatisfied

14. Do you have any additional comments about your satisfaction with the web site (e.g. content, technical complexity, additional resources, format)?

15. Since 2001, have you used any EPA or state guidance documents or fact sheets to assist with the marina’s environmental compliance or suggestions about best environmental practices?

___Yes

___No [Go to Question 21]

16. How did you learn about the guidance documents or fact sheets?

___EPA web site

___Mailings

___E-mail announcement

___Word of mouth

___Advertisement in trade publication (or other material)

___Other EPA-sponsored events/training

___Other (please specify) ___________________

17. What would be your most satisfactory way to learn about guidance documents or fact sheets?

___EPA web site

___Mailings

___E-mail announcement

___Word of mouth

___Advertisement in trade publication (or other material)

___Other EPA-sponsored events/training

___Other (please specify) ___________________

18. On a scale of 1 to 4 (with 1 being “Very Dissatisfied” and 4 being “Very Satisfied”) how satisfied were you with the content of the guidance materials with respect to the following practices:

	1	2	3	4	Did not cover/Do not recall
Spill prevention procedures or devices (e.g. overfill alarms)					
Use of closed receptacles for disposal or recycling					
Clear labeling and secure storage of fluids (e.g. fuels and paints)					
Structural changes to minimize surface water runoff (e.g. berming, filters and riprap)					
Use of alternative practices or materials to reduce toxicity or other hazards					
Installation of a sewage pump-out system (onshore or on-boat)					

19. On the whole, how satisfied were you with the content of the guidance materials?

___Very satisfied

___Somewhat satisfied

___Somewhat dissatisfied

___Very dissatisfied

20. Do you have any additional comments about your satisfaction with the guidance materials (e.g. content, technical complexity, additional resources, format)?

Finally, in order to understand which facilities are most satisfied with which products and services and to improve the products and services available to your facility, we have a few more questions.

21. How many full- and part-time employees work at your facility?

________ Full time employees

________ Part time employees

22. How many boats are moored, docked, or stored on land at your facility?

________ Boats Moored

________ Boats Docked

________ Boats stored on land

23. Are maintenance or repair operations performed at the facility?

___ Yes, they are primarily do-it-yourself activities performed by boat owners

___ Yes, but they are not primarily do-it-yourself activities performed by boat owners

___ No

Thank you for your participation in the survey! If we may contact you to clarify your responses, please provide an e-mail address: ____________________________

Burden Statement: Public reporting burden for this collection of information is estimated to average 10 minutes per response, including the time for reviewing instructions, gathering information, and completing and reviewing the collection of information. Send comments on the Agency’s need for this information, the accuracy of the provided burden estimates, and any suggestions for reducing the burden, including the use of automated collection techniques to the Director, OEI Collections Strategies Division, United States Environmental Protection Agency, Mail Code 2822, 1200 Pennsylvania Avenue, N.W., Washington, DC 20460-0001; and to the Office of Information and Regulatory Affairs, Office of Management & Budget, 725 17th Street NW, Washington, DC 20503. Attention: Desk Officer for EPA. Include the EPA ICR number (1711.05) and the OMB control number (2090-0019) in any correspondence.

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