OCFO Contractor Payment Satisfaction Survey

ATTACHMENT

EPA Customer Satisfaction Survey

Provide your comments on the EPA OCFO Payment website:

(not active until OMS approval)

EPA ICRNo. 1711.05
OMB Control No. 2090-0019
EXPIRATION DATE: 08/31/2009
Welcome to the Environmental Protection Agency Contractor Satisfaction Survey. The
pLlrpose of this survey is to receive valuable feedback on the RTP-Finance Center~s ability to
make payments on time, an·j when follow up is necessary, that our Customer Assistance is
answering your questions. You will probably need to spend no more than 15 minutes to
complete this survey. All answers will remain entirely anonymous, so your honesty is greatly
appreciated. Please answer as many questions below as possible. We appreciate your time.
It is a privilege to serve yoc!
1. In accordance \vith pro\'isions of the Federal Government's Prompt Payn1ent Act, U.S.
Environlnental Protection P~gency is reqLlired to pay invoices within 30 days of receipt of a
contractor's invoice. How satisfied are you with EPA~s Finance Center located at the
Research Triangle Park, NC: in meeting this goal.
Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

If ·~N ot

Satisfied,~'

please tell us why you were displeased.

2. How satisfied are you wit11 the relnittance information which accompanies the payment
transaction?
Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

If ~~Not

Satisfied~~~

please tell us why and offer suggestions to improve the process.

3. Does your company use email to send its invoice to our payn1ent Center? [This is done
through an agreement between EPA and the Contractor and requires a PDF format of the
contractor's invoice.]
Yes

No

4.

If yes, how satisfied is your company with the process?
Hig111y Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

N/A

If "Not Satisfied," please tell us why and offer any suggestions to improve the process.

If no, and you would

li~(e

to know more about how to enrolL, please go to
or contact our Center's
Customer Assistance at (919) 541-1148.
5.

Ilttp://\v\v\v.epa.gov/ocfo/ti~1Ser\·ices/l·<;inlbursed (:;111a1IT)[)F.l1tn1,

Yes, our Company would like to enroll

No, our Company \\'ould prefer to continue to submit hardcopy invoices.

6. How often do you

contal~t the

RTP Finance Center for Customer Assistance?

Frequently (10 or filore within a year)

Moderately (5 or more)

Only a few (4 or less)

None

7. When you called for Ct=.stomer Assistance how satisfied where you with the infolmation
you received?
Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

N/A

If "Not Satisfied," please tell us why you were displeased.
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8. How would rate the knowledge of the person you contacted?
Expert

Very knowledgeable

Average

Below Average

N/A

9. Has your Company accessed EPA's OCFO i.i.Internet" web site for instructions on
contractor payments?
Yes

No -- If you 11aven' t, take a look at

If yes, do you 11ave any sug 5estions to improve our web page?

10. Has your Company used the U.S Departme11t of Treasury's "Payment Advice Internet
Delivery" (PAID) system, \vhich provides remittance information on electronic fund transfer
payment made by EPA and other Federal Agencies?
Yes

No -- If you'd like to try it, please register for PAID on line at:

http://frns. tre :1s.L!ov/paid

11. Overall, how would rate the U.S. Environmental Protection Agency's RTP-Finance
Center's service?
Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

If ~~Not Satisfied" and you would like us to follow up with you, please indicate a person and
phone # we can contact.

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12. Which best describes your position within the Company?
VP Finance

Director of Finance

Accounts Receivable Supervisor

Accounts Payable Supervisor

Member of Finance Department

Other

13 . Your comments are extremely important to us. Please indicate any concerns related to
contract payments your company receives, or recommendation for improvements.

Thank you again for compl;:ting this survey. Please click the button below to send us your
responses.

Bunkn Stah'nl('nt: Public I'eporting hurdell for this collection of information is
estimated to anrage 1S minutes per response, including the time for reviewing
instnJctions, gathering information, and completing and ."c,iewing tht, collection of
information. Send commmts on the Agt'ney's need for this information, the accuracy of
the pnnided hunkn estimates, and any suggt'stions for n'ducing the burden, including
the usc uf automattd collection tt'chniques to the Din·ctor, OEI Collections Strategies
Dhision, l 'nitcd States [mironnl('ntal P.-otl'ction :\gmq, :\lail COdl' 2R22, 1200
Pt'nm) h ania Annuc,t'i.W., \Vashington, DC 20"hO-0001; and to til(' Office of
Information and Regulatory Affairs, Offit'(, of \'1anagcmcnt & Budget, 72S 17th Street
NW, \\'ashington, DC 20S03. Attention: Desk Offie('r for EPA. Include the EPA ICR
numhcr (171 1.(5) and thl.' O:\'1B control numhl'I' (2090-0019) in an~ correspondence.

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