NSCEP
Web Site
Customer Satisfaction Survey
OMB
CONTROL NO: 2090-0019 EXPIRATION DATE:
06/30/2006
Welcome
to the NSCEP Web site survey. We want to know how well we are
meeting your needs and expectations for the Wastes Web site.
NOTE:
This survey covers ONLY the NSCEP Web site; it does NOT cover any
other EPA Web site.
Top
of Form
Questions
About You As Our Customer
1a.
How satisfied are you with the ease of finding us?
Extremely
dissatisfied
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Very
dissatisfied
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Dissatisfied
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Satisfied
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Very
satisfied
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Extremely
satisfied
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N/A
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1b.
Please check the method that best describes how you found us:
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Link
from EPA Home Page
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Link
from other Web site
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From
a friend or colleague
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Federal
Register Notice
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Magazine
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Newspaper
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Other
(e.g., surfing the Net, other publications)
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2.
How often have you used the NSCEP Web site?
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Daily
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Weekly
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Monthly
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Fewer
than 10 times
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Never
Before
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Questions
for Improving Customer Satisfaction with the
NSCEP Web site
3.
Overall, how satisfied are you with the NSCEP Web site?
Extremely
dissatisfied
|
Very
dissatisfied
|
Dissatisfied
|
Satisfied
|
Very
satisfied
|
Extremely
satisfied
|
N/A
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4.
How satisfied are you with the subject matter of the NSCEP Web
site?
Extremely
dissatisfied
|
Very
dissatisfied
|
Dissatisfied
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Satisfied
|
Very
satisfied
|
Extremely
satisfied
|
N/A
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5.
How satisfied are you with the ease of navigation on the NSCEP
Web site?
Extremely
dissatisfied
|
Very
dissatisfied
|
Dissatisfied
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Satisfied
|
Very
satisfied
|
Extremely
satisfied
|
N/A
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6.
How satisfied are you with the response time of the NSCEP Web
site?
Extremely
dissatisfied
|
Very
dissatisfied
|
Dissatisfied
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Satisfied
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Very
satisfied
|
Extremely
satisfied
|
N/A
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7.
How satisfied are you with the level of detail on the NSCEP Web
site?
Extremely
dissatisfied
|
Very
dissatisfied
|
Dissatisfied
|
Satisfied
|
Very
satisfied
|
Extremely
satisfied
|
N/A
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8.
How satisfied are you with how easy it is to understand the
language on the website?
Extremely
dissatisfied
|
Very
dissatisfied
|
Dissatisfied
|
Satisfied
|
Very
satisfied
|
Extremely
satisfied
|
N/A
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9a.
How satisfied are you with the performance of the NSCEP Web site?
Extremely
dissatisfied
|
Very
dissatisfied
|
Dissatisfied
|
Satisfied
|
Very
satisfied
|
Extremely
satisfied
|
N/A
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9b.
If extremely dissatisfied, very dissatisfied, please check as
many items as apply:
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Broken
links
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Navigational
difficulty (e.g., not finding what I need)
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Lengthy
download time
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Other:
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10.
What would make the NSCEP Web site even more satisfactory for
you?
Thank
you for taking the time to fill out our survey. Based on all the
comments we receive, we hope to make improvements to the site to
make it easier for you to use.
Burden
Statement: Public reporting burden for this collection of
information is estimated to average ten (10) minutes per
response, including the time for reviewing instructions,
gathering information, and completing and reviewing the
collection of information. Send comments on the Agency’s
need for this information, the accuracy of the provided burden
estimates, and any suggestions for reducing the burden, including
the use of automated collection techniques to the Director, OEI
Collection Strategies Division, United States Environmental
Protection Agency (Mail Code 2822T), 1200 Pennsylvania Avenue,
Washington, DC 20460; and to the Office of Information and
Regulatory Affairs, Office of Management and Budget, 725 17th
Street NW, Washington, DC 20503, Attention: Desk Officer for EPA.
Include the EPA ICR number (1711.04) and the OMB control number
(2090-0019) in any correspondence.
Click
the SUBMIT button if you're finished,
or click RESET to
start again.
Bottom
of Form
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Last
updated on Friday, August 12th, 2005