1-800-MEDICARE Beneficiary Satisfaction Survey

Forms and Documents

Document Name	Status
1-800 medicare survey responses.doc Supplementary Document	2007-08-08
Supporting Statement B.doc Supporting Statement B	0000-00-00
CMS-10098 2004-sst 08082007.doc Supporting Statement A	2007-08-08

IC Document Collections

IC ID	Document Title	Status
8763	1-800-MEDICARE Beneficiary Satisfaction Survey Other-Pre-notification Letter	Modified

ICR Details

OMB Control No: 0938-0919	ICR Reference No: 200703-0938-011
Status: Historical Active	Previous ICR Reference No: 200402-0938-012
Agency/Subagency: HHS/CMS	Agency Tracking No:
Title: 1-800-MEDICARE Beneficiary Satisfaction Survey
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 08/10/2007
	Date Received in OIRA: 03/21/2007
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2010	36 Months From Approved	08/31/2007
Responses	13,032	0	14,400
Time Burden (Hours)	1,629	0	1,800
Cost Burden (Dollars)	0	0	0

---

Abstract: The Beneficiary Satisfaction survey is performed to insure that the CMS 1-800-MEDICARE Helpline contractor is delivering satisfactory service to the Medicare beneficiaries. It gathers data on several Helpline operations such as print fulfillment and website sites tool hosted on www.medicare.gov. Respondents to the survey are Medicare beneficiaries that have contacted 1-800-MEDICARE within the past week for benefits and services information.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 77027	12/22/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 9537	03/02/2007
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
1-800-MEDICARE Beneficiary Satisfaction Survey	CMS-10098	CMS Beneficiary Satisfaction Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	13,032	14,400	0	-1,368	0	0
Annual Time Burden (Hours)	1,629	1,800	0	-171	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The completed survey requirements were raised by the Centers for Medicare and Medicaid Services from 400 per survey type per month, to 543 per type per month for Vangent beneficiary contacts and 543 surveys from print-ordering beneficiaries, decreasing the annual responses by 1368 and the annual hour burden by 171 hours.

---

Annual Cost to Federal Government: $31,016

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/21/2007

---