60-day FRN

0036_60d-FRN_published_20070328_E7-5619.pdf

Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys

60-day FRN

OMB: 1660-0036

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14605

Federal Register / Vol. 72, No. 59 / Wednesday, March 28, 2007 / Notices
Freedom of Information Act (5 U.S.C.
552, and Section 103.11(b), CBP
regulations (19 CFR 103.11(b)), between
the hours of 9 a.m. and 4:30 p.m. on
regular business days at the Bureau of
Customs and Border Protection, Office
of Regulations and Rulings, Trade and
Commercial Regulations Branch, 799
9th Street, NW., 5th Floor, Washington,
DC. Arrangements to inspect submitted
comments should be made in advance
by calling Joseph Clark at (202) 572–
8768.
Authority
This notice is published in
accordance with section 175.21(a), CBP
Regulations (19 CFR 175.21(a)) and 19
U.S.C. 1516.
Dated: March 23, 2007.
W. Ralph Basham,
Commissioner, Bureau of Customs and Border
Protection.
[FR Doc. E7–5712 Filed 3–27–07; 8:45 am]
BILLING CODE 9111–14–P

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
Agency Information Collection
Activities: Proposed Collection;
Comment Request
Federal Emergency
Management Agency, DHS.

AGENCY:

The Federal Emergency
Management Agency (FEMA), as part of
its continuing effort to reduce
paperwork and respondent burden,
invites the general public and other
Federal agencies to take this
opportunity to comment on a proposed
revised information collection. In
accordance with the Paperwork
Reduction Act of 1995, this notice seeks
comments concerning the revised
collection of information, which is
necessary for assessment and
improvement of the delivery of disaster
assistance. The forms serve as survey
tools used to evaluate customer
perceptions of effectiveness, timeliness
and satisfaction with initial, continuing
and final delivery of disaster-related
assistance.
SUMMARY:

This
collection is in accordance with
Executive Order 12862 requiring all
Federal agencies to survey customers to
determine the kind and quality of
services they want and their level of
satisfaction with existing services. The
Government Performance and Results
Act (GPRA) requires agencies to set
missions and goals and measure
performance against them. FEMA will
fulfill these requirements by collecting
customer service and program
information through surveys of the
Recovery Division’s external customers.

SUPPLEMENTARY INFORMATION:

Project/activity

sroberts on PROD1PC70 with NOTICES

Collection of Information

Notice and request for
comments.

ACTION:

Title: Federal Emergency Management
Agency (FEMA) Individual Assistance
Customer Satisfaction Surveys.
Type of Information Collection:
Revision of a currently approved
collection.
OMB Number: 1660–0036.
Form Numbers: FEMA Form 90–147,
Registration Intake Survey; FEMA Form
90–148, Helpline Survey; FEMA Form
90–149, Program Effectiveness &
Recovery Survey; FEMA Form 90–150,
Internet On-Line Registration Phone
Survey; FEMA Form 90–151, Internet
Applicant Inquiry/Update Phone
Survey; Moderator’s Guide for Focus
Group.
Abstract: Federal agencies are
required to survey their customers to
determine the kind and quality of
services customers want and their level
of satisfaction with existing services.
FEMA Managers use the survey results
to measure program performance against
standards for performance and customer
service; measure achievement of GPRA
and strategic planning objectives; and
generally gauge and make
improvements to disaster services that
increase customer satisfaction and
program effectiveness.
Affected Public: Individuals and
households, businesses or other forprofit, not-for-profit institutions.
Estimated Total Annual Hour Burden:
8,791.75 hours.

No. of respondents

Frequency of
responses

Hour burden
per response
(hours)

Annual responses

Total annual
hour burden
(hours)

(A)

(B)

(C)

(D)=(A×B)

(E)=(C×D)

Registration Intake Survey (RI)—Phone ...........................
Helpline Survey (HL)—Phone ............................................
Program Effectiveness & Recovery Survey (PE&R)—
Phone .............................................................................
Internet—On Line Registration Survey—Phone ................
Internet—Applicant Inquiry/Update Survey—Phone ..........

8,855
8,855

1
1

0.25
0.25

8,855
8,855

2,213.75
2,213.75

8,832
2,990
2,875

1
1
1

0.25
0.25
0.25

8,832
2,990
2,875

2,208
747.50
718.75

Surveys subtotal .........................................................

........................

........................

..........................

32,407

8,101.75

Focus Group held in person annually ...............................
Focus Group One-on-One In Depth Interviews .................
Focus Group On-Line Time Extended In Depth Interviews ...............................................................................
Focus Group Quantitative Design Validation ....................

120
24

1
1

2.5
.75

120
24

300
18

24
1,200

1
1

3
.25

24
1,200

72
300

Focus groups subtotal ................................................

........................

........................

..........................

1,368

690

Total .....................................................................

........................

........................

..........................

33,775

8,791.75

Estimated Cost: There is no expected
cost to the respondents. The estimated
annual cost to the Federal Government
is $1,908,207.47.

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Comments: Written comments are
solicited to (a) Evaluate whether the
proposed data collection is necessary for
the proper performance of the agency,
including whether the information shall

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have practical utility; (b) evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;

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Federal Register / Vol. 72, No. 59 / Wednesday, March 28, 2007 / Notices

(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses. Comments must be
submitted on or before May 29, 2007.
ADDRESSES:
Interested persons should submit
written comments to Chief, Records
Management and Privacy, Information
Resources Management Branch,
Information Technology Services
Division, Federal Emergency
Management Agency, 500 C Street, SW.,
Room 609, Washington, DC 20472.
FOR FURTHER INFORMATION CONTACT:

Contact Maggie Billing, Program
Analyst, Customer Satisfaction Analysis
Section, Texas National Processing
Service Center, Recovery Division,
FEMA at (940) 891–8709 or
[email protected] for additional
information. You may contact the
Records Management Branch for copies
of the proposed collection of
information at facsimile number (202)
646–3347 or e-mail address: [email protected].
Dated: March 15, 2007.
John A. Sharetts-Sullivan,
Chief, Records Management and Privacy,
Information Resources Management Branch,
Information Technology Services Division,
Federal Emergency Management Agency,
Department of Homeland Security.
[FR Doc. E7–5619 Filed 3–27–07; 8:45 am]
BILLING CODE 9110–10–P

[Docket No. FR–5117–N–27]

sroberts on PROD1PC70 with NOTICES

Authority: Section 3507 of the Paperwork
Reduction Act of 1995, 44 U.S.C. 35, as
amended.

This
notice informs the public that the
Department of Housing and Urban
Development has submitted to OMB a
request for approval of the information
collection described below. This notice
is soliciting comments from members of
the public and affecting agencies
concerning the proposed collection of
information to: (1) Evaluate whether the
proposed collection of information is
necessary for the proper performance of
the functions of the agency, including
whether the information will have
practical utility; (2) Evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information; (3) Enhance the quality,
utility, and clarity of the information to
be collected; and (4) Minimize the
burden of the collection of information
on those who are to respond; including
through the use of appropriate
automated collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
This notice also lists the following
information:
Title of Proposal: Comprehensive
Needs Assessment (CNA).
OMB Approval Number: 2502–0505.
Form Numbers: HUD–96001, HUD–
96002, HUD–96003.
Description of the Need for the
Information and its Proposed Use: The
Comprehensive Needs Assessment is a
description of current and future
resources and needs of certain
multifamily housing projects. Owners
and non-profit entities submit the
information.
Frequency of Submission: On
occasion, Annually, Other Once to
comply with statute.

SUPPLEMENTARY INFORMATION:

Notice of Submission of Proposed
Information Collection to OMB;
Comprehensive Needs Assessment
(CNA)
Office of the Chief Information
Officer, HUD.
ACTION: Notice.
AGENCY:

SUMMARY: The proposed information
collection requirement described below
has been submitted to the Office of
Management and Budget (OMB) for
review, as required by the Paperwork
Reduction Act. The Department is
soliciting public comments on the
subject proposal.
The Comprehensive Needs
Assessment is a description of current
and future resources and needs of
certain multifamily housing projects.
Owners and non-profit entities submit
the information.
DATES: Comments Due Date: April 27,
2007.
ADDRESSES: Interested persons are
invited to submit comments regarding
this proposal. Comments should refer to
the proposal by name and/or OMB
approval Number (2502–0505) and
should be sent to: HUD Desk Officer,
Office of Management and Budget, New
Executive Office Building, Washington,
DC 20503; fax: 202–395–6974.
FOR FURTHER INFORMATION CONTACT:
Lillian Deitzer, Departmental Reports
Management Officer, QDAM,
Department of Housing and Urban
Development, 451 Seventh Street, SW.,
Washington, DC 20410; e-mail
[email protected] or
telephone (202) 708–2374. This is not a
toll-free number. Copies of available
documents submitted to OMB may be
obtained from Ms. Deitzer or from

Number of respondents

Annual responses

940,032

0.5

Reporting Burden ..............................................................................

Total Estimated Burden Hours:
19,022.
Status: Extension of a currently
approved collection.

HUD’s Web site at http://
www5.hud.gov:63001/po/i/icbts/
collectionsearch.cfm.

DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT

Dated: March 21, 2007.
Lillian L. Dietzer,
Departmental Paperwork Reduction Act
Officer, Office of the Chief Information
Officer.
[FR Doc. E7–5623 Filed 3–27–07; 8:45 am]
BILLING CODE 4210–67–P

Hours per response

×

=

.40

Burden hours
19,022

DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT
[Docket No. FR–5117–N–28]

Notice of Submission of Proposed
Information Collection to OMB; FHA
TOTAL Mortgage Scorecard
Office of the Chief Information
Officer, HUD.
ACTION: Notice.
AGENCY:

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File Typeapplication/pdf
File TitleDocument
SubjectExtracted Pages
AuthorU.S. Government Printing Office
File Modified2007-06-11
File Created2007-03-28

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