Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys

ICR 200703-1660-004

OMB: 1660-0036

Federal Form Document

Forms and Documents
ICR Details
1660-0036 200703-1660-004
Historical Active 200607-1660-005
DHS/FEMA
Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys
Revision of a currently approved collection   No
Regular
Approved with change 11/14/2007
Retrieve Notice of Action (NOA) 07/10/2007
Prior to resubmission of this collection, DHS will provide further documentation to OMB on the quantitative validation study for review and approval prior to initiating any of those activities.
  Inventory as of this Action Requested Previously Approved
11/30/2010 36 Months From Approved 11/30/2007
33,775 0 43,820
8,793 0 12,210
0 0 0

Survey of applicants for disaster assistance to ascertain levels of satisfaction by the individuals of the federal assistance provided by FEMA and partners. It measures levels of satisfaction, areas for improvement, helpfulness of programs and ability of applicants to recover from disasters.

EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None

Not associated with rulemaking

  72 FR 14605 03/28/2007
72 FR 37257 07/09/2007
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 33,775 43,820 0 -10,045 0 0
Annual Time Burden (Hours) 8,793 12,210 0 -3,417 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
Yes
Miscellaneous Actions
The three information collections (ICs) which are currently bundled under OMB 1660-0036 have been separated according to a consultation with OMB desk officers, Mr. Nathan Lesser and Dr. Brian Harris-Kojetin (2/1/2007). The ICs include: - FEMA Individual Assistance Customer Satisfaction Surveys - FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey - Housing Inspection Survey. The conclusion of the consultation incorporates: - FEMA Individual Assistance Customer Satisfaction Surveys will inherit the OMB number 1660-0036 for future ICR. - The other two ICs will seek future OMB approval as new ICRs. Therefore, the current ICR includes only "Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys".

$1,908,207
Yes Part B of Supporting Statement
Yes
Uncollected
Uncollected
Uncollected
Uncollected
Chai Lim 202-646-4247 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/10/2007


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