of Denial of Medical Coverage (NDMC), and the Notice of Denial of Payment (NDP) - 42 CFR 422.568 (CMS-10003)

OMB Approval 0938-0829

Form Instructions for the Notice of Denial of Payment

CMS-10003-NDP

A Medicare Health Plan (“plan”) is to complete and issue this notice when it denies an enrollee's request for payment of a service already received. This is not model language. This is a standard form.

We are permitting plans to use their existing system generated formats that produce other notifications, as long as the back or a separate attachment contains the appeals language as stated on the second page of the Notice of Denial of Payment verbatim. However, if the plan does not currently generate the Explanation of Benefits format, it must use the Notice of Denial of Payment in its entirety. The OMB approval number and statement must be displayed on page 2 of the notice.

Heading

• Date.--Enter the month, day, and year that the notice is being issued to the enrollee or enrollee's authorized representative.

• Beneficiary's Name.--Enter the full name of the enrollee.

• Member ID Number.--Enter the enrollee's unique ID number (HIC Number may not be used).

• We.--Enter the plan’s name.

• Recently received a claim for.--Enter the medical services rendered or items provided to the enrollee.

• Provided to you by.--Enter the physician's or supplier's/provider's name.

• We will not pay for.--Enter the medical services rendered or items already provided to the enrollee that the plan will not cover.

• Because.--The plan must provide a specific and detailed explanation why the medical services rendered or items already provided to the enrollee are not covered, with the description of any applicable Medicate coverage rule or any other applicable plan policy upon which the claim denial decision was based.

Section Titled: What If I Don't Agree With This Decision? No information is required to be completed.

Section Titled: Who May File An Appeal? In the spaces provided, the plan is required to enter the plan's telephone and TTY number(s) where the enrollee can learn how to name a representative.

Section Titled: How Do I File An Appeal? The plan must provide the address(es) where the enrollee or authorized representative can mail or hand deliver an appeal.

Section Titled: What Do I Include With My Appeal? No information is required to be completed.

Section Title: What Happens Next? No information is required to be completed.

Section Titled: Contact Information. In the spaces provided, the plan is required to enter the plan's telephone and TTY number(s) where the enrollee or authorized representative can call if they need information or help.

Section Titled: Other Resources To Help You. No information is required to be completed.