0411_ss_041907

0411_ss_041907.doc

Procedures for Formal Complaints Filed Against Common Carriers

OMB: 3060-0411

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3060-0411

April 2007

SUPPORTING STATEMENT


A. Justification:


1. The Commission is seeking an extension (no change in reporting, recordkeeping or third party disclosure requirements). However, the number of respondent/responses has decreased but the annual burden and annual costs have increased due to recalculation of the estimated time per response and other recalculations.


Sections 206-209 of the Communications Act of 1934, as amended (the “Act”), provide the statutory framework for the Commission’s rules for resolving formal complaints against common carriers. Section 208(a) authorizes complaints by any person “complaining of anything done or omitted to be done by any common carrier” subject to the provisions of the Act. Section 208(a) states that, if a carrier does not satisfy a complaint or there appears to be any reasonable ground for investigating the complaint, the Commission shall “investigate the matters complained of in such manner and by such means as it shall deem proper.” Certain categories of complaints are subject to a statutory deadline for resolution. See, e.g., 47 U.S.C. § 208(b)(1) (imposing a five-month deadline for complaints challenging the “lawfulness of a charge, classification, regulation, or practice”); 47 U.S.C. § 271(d)(6) (imposing a 90-day deadline for complaints alleging that a Bell operating company has ceased to meet conditions imposed in connection with approval to provide in-region interLATA services).


Formal complaint proceedings before the Commission are similar to civil litigation in federal district court. In fact, under section 207 of the Act, a party claiming to be damaged by a common carrier, may file its complaint with the Commission or in any district court of the United States, “but such person shall not have the right to pursue both such remedies.” See 47 U.S.C. § 207. The Commission has promulgated rules (the “Formal Complaint Rules”) to govern its formal complaint proceedings that are similar in many respects to the Federal Rules of Civil Procedure. See 47 C.F.R. §§ 1.720-1.736. These rules require the submission of information from the parties necessary to create a record on which the Commission can decide complex legal and factual issues. As described in Section 1.720 of the Commission’s rules, formal complaint proceedings are resolved on a written record consisting of a complaint, answer, and joint statement of stipulated facts, disputed facts and key legal issues, along with all associated affidavits, exhibits and other attachments. See 47 C.F.R. § 1.720.


Specifically, the Commission’s Formal Complaint Rules mandate collection of the following information:


  • General pleading requirements:


    • Parties are required to submit copies of all non-Commission authorities relied upon that are not routinely available in national reporting systems. 47 C.F.R. § 1.720(f).

    • Parties must submit copies of relevant tariffs or relevant portions of tariffs that are referred to or relied upon in their pleadings. 47 C.F.R. § 1.720(h).


  • Complaint:


  • All material facts in the complaint must be supported by relevant affidavits and documentation, and the documentary evidence upon which the complainant relies to support its facts and arguments must be attached to the complaint. 47 C.F.R. §§ 1.721(a)(5), (11).

  • The complaint must contain proposed findings of fact, conclusions of law, and legal analysis relevant to the claims and arguments. 47 C.F.R. § 1.721(a)(6).

  • Prior to filing the complaint, the complainant must mail to the defendant carrier (or its registered agent for service of process) a certified letter outlining the allegations that form the basis of the complaint it anticipates filing with the Commission and inviting a response within a reasonable period of time. 47 C.F.R. § 1.721(a)(8).

  • The complaint must include an information designation identifying witnesses with knowledge of facts alleged and relevant documents. 47 C.F.R. § 1.721(a)(10).

  • A Formal Complaint Intake Form (FCC Form 485) must accompany the complaint. 47 C.F.R. § 1.721(a)(12). The form indicates, among other things, that the complaint satisfies the procedural and substantive requirements under the Act and the Commission’s rules.

  • If a complainant wishes to recover damages, the complaint must contain a computation of damages, along with an identification of relevant supporting evidence, or an explanation of why such evidence is not then available. 47 C.F.R. § 1.722(h).


  • Answer:


    • A defendant has 20 days after service of the complaint to file an answer. 47 C.F.R. § 1.724(a).

    • The answer must contain proposed findings of fact, conclusions of law, and legal analysis relevant to the claims and arguments. 47 C.F.R. § 1.724(c).

    • The answer must include an information designation identifying witnesses with knowledge of facts alleged and relevant documents. 47 C.F.R. § 1.724(f).

    • Copies of all documents upon which the defendant relies to support its facts and arguments must be attached to the answer. 47 C.F.R. § 1.724(g).

    • The answer must contain a certification that the defendant has made good faith settlement efforts. 47 C.F.R. § 1.724(h).


  • Reply:


    • A complainant has 3 days after service of the answer to file a reply. 47 C.F.R. § 1.726(a).

    • The reply must contain proposed findings of fact, conclusions of law, and legal analysis relevant to the claims and arguments. 47 C.F.R. § 1.726(c).

    • The reply must include an information designation identifying witnesses with knowledge of facts alleged and relevant documents. 47 C.F.R. § 1.726(d).

    • Copies of all documents upon which the complainant relies to support its facts and arguments must be attached to the reply. 47 C.F.R. § 1.726(e).


  • Other Submissions:


    • A request for a Commission order must be made by written motion, stating with particularity the grounds for the motion, relevant authority, and relief sought. 47 C.F.R. § 1.727. Dispositive motions (and oppositions thereto) must contain proposed findings of fact and conclusions of law, and motions to compel discovery must contain a certification that a good faith attempt was made to resolve the discovery dispute. 47 C.F.R. §§ 1.727(b), (d), 1.729(f). Oppositions to motions must be made within five business days of the motion’s filing. 47 C.F.R. § 1.727(e). All motions and oppositions to motions must contain proposed orders. 47 C.F.R. § 1.727(c), (d).

    • Parties may file with their initial pleadings requests for interrogatories seeking discovery of non-privileged matter that is relevant to the material facts in dispute in the proceeding. 47 C.F.R. § 1.729(a). The responding party must file and serve any opposition/objection to the requests for interrogatories. 47 C.F.R. § 1.729(c). Interrogatories that the Commission orders to be answered are to be answered separately and fully in writing under oath. 47 C.F.R. § 1.729(d), (e).

    • Parties may be required to file briefs summarizing the facts and issues presented in the pleadings and other record evidence. 47 C.F.R. § 1.732(a). Included with the briefs must be relevant documents as well as proposed findings of fact and conclusions of law. 47 C.F.R. § 1.732(b).

    • Before the initial status conference, the parties must discuss, and attempt to reach agreement on discovery issues and the factual issues to which they can stipulate. Following that meeting, they must submit to the staff, two business days before the initial conference, a joint statement of stipulated facts, disputed facts, and key legal issues no later than two business days prior to the initial status conference. 47 C.F.R. §§ 1.732(h), 1.733(a).

    • Following the initial status conference, the parties must submit either (1) a joint proposed order memorializing the oral rulings made during the conference to the Commission; 47 C.F.R. § 1.733(f)(1); or (2) a transcript of an audio recording of the status conference. 47 C.F.R. § 1.733(f).


  • Accelerated Docket Proceedings:


    • Parties to formal complaint proceedings may request that their dispute be included on the Commission’s Accelerated Docket (“AD”). Many, but not all, of the requirements outlined above apply to AD proceedings (albeit with shorter pleading deadlines), and certain other procedural rules (discussed below) apply that do not apply to other formal complaint proceedings. 47 C.F.R. § 1.730(a).

    • Any party that contemplates filing a formal complaint and wishes to have the complaint included on the AD must transmit a request so stating to the Chief of the Enforcement Bureau’s Market Disputes Resolution Division. 47 C.F.R. § 1.730(b). A defendant to a complaint proceeding similarly may request in writing inclusion of a proceeding on the AD. 47 C.F.R. § 1.730(c).

    • If a matter is accepted for handling on the AD, the complainant must file with its complaint a letter stating that it has gained admission on the AD. 47 C.F.R. § 1.730(b).

    • Two days before the initial status conference, parties to an AD proceeding must submit a joint statement detailing the agreements that they have reached with respect to discovery, the facts to which they have agreed to stipulate, and the disputed facts or legal issues of which they can agree to a joint statement. 47 C.F.R. § 1.733(i)(3).

    • Each party to an AD proceeding also must submit two days before the initial status conference a separate statement of the disputed facts and legal issues presented by the complaint proceeding, any additional discovery that the party seeks, any reply (if applicable) to affirmative defenses contained in the answer (including witness and document information), and, if a defendant, any expert evidence. 47 C.F.R. § 1.734(i)(4).

    • Parties to an AD proceeding must serve with their complaint, answer, or pre-status-conference filing all documents in their possession, custody, or control that are likely to bear significantly on the issues raised in their respective pleadings. 47 C.F.R. §§ 1.721(f)(2)(i), 1.724(k)(7), 1.726(g)(4), 1.729(i)(1).

    • Parties to an AD proceeding may request in their pre-status-conference filing the production of additional documents or leave to propound a limited number of interrogatories or to conduct a reasonable number of depositions. 47 C.F.R. §§ 1.729(i)(2), (3), 1.733(i)(4).

    • The Commission may conduct a mini-trial (i.e., hearing) in AD proceedings during which parties present evidence and argument in support of their cases. Three days before the mini-trial, parties are required to exchange exhibits that they may introduce during the proceeding and lists of witnesses whom they may call. 47 C.F.R. § 1.730(g)(3).

    • Parties to an AD proceeding must submit proposed findings of fact and conclusions of law no less than two days before the beginning of the mini-trial. 47 C.F.R. § 1.730(g)(5). Parties may, but are not required to, submit revised proposed findings of fact and conclusions of law within three days after the conclusion of the mini-trial. 47 C.F.R. § 1.730(g). Separate briefs are not permitted in AD proceedings. 47 C.F.R. § 1.730(g)(1).

    • Parties to an AD proceeding must arrange for the preparation of, and file with the Commission three days after the mini-trial, a stenographic transcript of the mini-trial proceedings. 47 C.F.R. § 1.730(g)(6).

    • A party to an AD proceeding that wishes to obtain review of staff decision issued on delegated authority must file an application for review within 15 days of notice of the decision. 47 C.F.R. § 1.730(h). Similarly, challenges to a recommended staff decision (relating to issues that may not be decided on delegated authority) must be made within 15 days of the release of the staff decision. 47 C.F.R. § 1.730(h).


As noted on the Form OMB 83-I, the information collection described above does not affect individuals or households. Thus, there are no impacts under the Privacy Act.


2. The Commission uses the information detailed in the Justification to determine the sufficiency of complaints and to resolve the merits of disputes between parties. Orders issued by the Commission in formal complaint proceedings are based upon evidence and argument produced by the parties in accordance with the Formal Complaint Rules. If the information were not collected, the Commission would not be able to resolve common carrier-related complaint proceedings, as required by Section 208 of the Act.


3. The Formal Complaint Rules require the submission of proposed orders on computer disk, in addition to hard copy (47 C.F.R. § 1.734(d)). The Commission may waive this requirement upon a showing of good cause (47 C.F.R. § 1.734(d)). Parties may serve certain documents on each other by facsimile (47 C.F.R. § 1.735(f)(3)). Additionally, the FCC 485 is posted on the FCC website for downloading and printing.


4. A complainant must state whether suit has been filed in any court or other government agency based on the same claim or set of facts, or whether the complaint seeks prospective relief identical to the relief proposed or at issue in another proceeding before the Commission. 47 C.F.R. § 1.721(a)(9). Thus, the Commission attempts to identify duplication. If there are no duplicative proceedings, information similar to the information that is obtained via the Formal Complaint Rules is not already available. Each dispute involves individual parties and unique facts, and, as stated above, it is essential that the Commission develop an adequate legal and factual record in order to adjudicate disputes and, potentially, award damages.


5. The Formal Complaint Rules require complainants and defendants to support factual allegations in their pleadings and to identify individuals with knowledge and relevant documents early in the process. They do not, however, significantly alter the level of evidentiary and legal support that ultimately would be required of parties in formal complaint actions. Moreover, because the record in formal complaint proceedings is well-developed at an early stage, the Formal Complaint Rules eliminate or reduce significantly the need for multiple rounds of discovery requests and protracted discovery disputes, thereby significantly reducing the burden on small business entities.


6. The Commission has no control as to the frequency of complaints, which are filed within the sole discretion of a complaining party. The filing of complaints depends entirely upon the complainant’s perception that it has a cause of action against a common carrier subject to the Communications Act of 1934, as amended, and it is the complainant’s decision to file its complaint with the Commission. If the information were not collected in response to the filing of a formal complaint, the Commission would not be able to resolve common carrier-related complaint proceedings, as required by Section 208 of the Act.


7. As detailed above, the Commission has established certain response times during the pleading cycle (detailed above) that are less than 30 days. These response times are necessary to the expeditious resolution of common carrier complaints (some of which are subject to statutory deadlines), and the response times are comparable to response times applicable to proceedings in federal district courts.


The Formal Complaint Rules contain a process by which confidential treatment can be afforded for material that a party believes in good faith falls within an exemption to disclosure under the Freedom of Information Act. See 47 C.F.R. § 1.731. Such materials are not routinely filed with the Commission. Thus, confidential treatment by the Commission is not an issue in most cases.


8. The Commission published a notice in the Federal Register initiating a 60-day comment period on February 7, 2007 (72 FR 5713). No comments were received as a result of this notice. A copy of the notice is included in this submission to the OMB.


9. No gifts or payments will be given to respondent for this collection.


10. The Formal Complaint Rules contain a process by which confidential treatment can be afforded for material that a party believes in good faith falls within an exemption to disclosure under the Freedom of Information Act. See 47 C.F.R. § 1.731.


11. This collection does not address any private matters of a sensitive nature.


12. The following represents the estimates of the hour burdens of the collections of information relating to regular formal complaint proceedings and complaints handled on the AD. The Commission estimates that 25 formal complaints will be filed, including FCC 485 forms with those complaints. In addition, the Commission estimates that 15 requests for consideration on the accelerated docket will be received, and that, as a result, 1 case will be accepted on the AD and 1 mini-trial will be held. These estimates are based on FCC staff's knowledge and familiarity with the availability of the data required.


Filing or event

Complainant hours

Complainant’s Contract Attorney

Defendant’s hours

Defendant’s Contract Attorney

Total Hours

FCC 485

0.5

1

0

0

1.5

Request for AD Treatment

1

5

0

0

6

Complaint

8

60

0

0

68

Answer

0

0

8

60

68

Reply

4

24

0

0

28

Document Production

12

4

12

4

32

Joint Statement

4

24

4

24

56

Status Conference(s)

2

2

2

2

8

Briefs

4

40

4

40

88

Proposed Findings of Fact and Conclusions of Law

0.5

6

0.5

6

13

Mini-Trial

4

16

4

16

40

Mini-trial

Transcripts





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25 FCC 485s filed x 0.5 hour = 12.5 hours

15 Requests for AD Treatment x 1 hour = 15 hours

25 Complaints x 8 hours = 200 hours

25 Responses x 8 hours = 200 hours

25 Replies x 4 hours = 100 hours

25 Document Production x 12 hours (complainant) = 300 hours

25 Document Production x 12 hours (defendant) = 300 hours

25 Joint Statements x 4 hours (complainant) = 100 hours

25 Joint Statements x 4 hours (defendant) = 100 hours

25 Status conferences x 2 hours (complainant) = 50 hours

25 Status conferences x 2 hours (defendant) = 50 hours

25 Briefs x 4 hours (complainant) = 100 hours

25 Briefs x 4 hours (defendant) = 100 hours

25 Proposed findings x 0.5 hours (complainant) = 12.5 hours

25 Proposed findings x 0.5 hours (defendant) = 12.5 hours

1 mini-trial x 4 hours (complainant) = 4 hours

1 mini-trial x 4 hours (defendant) = 4 hours


Total annual burden hours = 1,660.5 hours (rounded to 1,661 hours)


13. Annual Cost Burden: We assume that the complainant/defendant will use contract attorneys in the preparation of the required documents. It is estimated that this attorney will have an average hourly salary of $300/hour. We also assume that complainant/defendant will use a contract stenographer to prepare the stenographic transcription of the mini-trial proceeding. This stenographer is estimated to have an average hourly salary of $50/hour.


Fees: A fee must be submitted with filing of the FCC 485 ($190 per application).


25 FCC 485s filed x 1 hour x $300/hour = $7,500

15 Requests for AD Treatment x 5 hours x $300/hour = $22,500

25 Complaints x 60 hours x $300/hour = $450,000

25 Responses x 60 hours x $300/hour = $450,000

25 Replies x 24 hours x $300/hour = $180,000

25 Document Production x 4 hours x $300/hour (complainant) = $30,000

25 Document Production x 4 hours x $300/hour (defendant) = $30,000

25 Joint Statements x 24 hours x $300/hour (complainant) = $180,000

25 Joint Statements x 24 hours x $300/hour (defendant) = $180,000

25 Status conferences x 2 hours x $300/hour (complainant) = $15,000

25 Status conferences x 2 hours x $300/hour (defendant) = $15,000

25 Briefs x 40 hours x $300/hour (complainant) = $300,000

25 Briefs x 40 hours x $300/hour (defendant) = $300,000

25 Proposed findings x 6 hours x $300/hour (complainant) = $45,000

25 Proposed findings x 6 hours x $300/hour (defendant) = $45,000

1 mini-trial x 16 hours x $300/hour (complainant) = $4,800

1 mini-trial x 16 hours x $300/hour (defendant) = $4,800

1 mini-trial transcript x 10 hours x $50/hour = $500


Total Annual Cost Burden = $2,260,100.


14. Cost to the Federal Government: The Commission will use staff attorneys at the GS-14 level ($50/hour) to review the material submitted for each formal complaint proceeding. It is estimated that this staff attorney would spend approximately 24 hours in this review.


25 complaint proceeding filings x $50/hour x 24 hours = $30,000


15. The increase in burden hours has been adjusted due to a re-estimate of the number of requests and complaints filed with the Commission. It is also due to a re-estimate of the amount of time spent on each phase of the process.


16. The data will not be published.


17. An extension of the waiver not to publish the expiration date on the form is requested. The Commission will use an edition date in lieu of the OMB expiration date. This will obviate the need for the Commission to destroy existing stock of forms upon the expiration of the clearance. OMB approval of the expiration date of the information collection will be displayed at 47 C.F.R. § 0.408.

18. The rules require that respondents prepare written responses to a collection of information in fewer than 30 days after receipt. A defendant to a complaint action is required to file an answer within 20 days of service of a complaint. A complainant is required to file a reply within 3 days of service of the answer. Parties may also be required to file, in less than 30 days after receipt of the documents requiring responses, joint statements, briefs, applications for Commission review of staff decisions, and objections to recommended decisions. These response times are necessary to the expeditious resolution of common carrier complaints (some of which are subject to statutory deadlines).


B. Collections of Information Employing Statistical Methods:


No statistical methods are employed.


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