Form SBA FORM 20 SBA FORM 20 TRAINING PROGRAM EVALUATION

OMB Control No: 3245-0075
Expiration Date: 3/31/2007

TRAINING PROGRAM EVALUATION

Training Course Number

Your response to this evaluation form is extremely important to us. It will be used to develop a national evaluation of
small business training. Please select the best response to the question and fill in the circle
completely with a No. 2 lead pencil.
1. How did you learn of this training program?
Word-of-mouth
Direct mail pamphlet

Newspaper/Publication
Banker/Lender

Radio/Television
Other

2. What was your primary reason for attending this program?
Preparation for starting a business
Skills improvement for owner/manager
Recommended by boss/supervisor

To improve my own skills
General interest in topic
Other

3. How many years has your business been in existence?
Not in business
Less than 1 year
1-3 years
Planning phase

4-6 years
Over 6 years

Owner
Employee

4. Are you a(n):

Manager
Other

5. Check the main type of business you are engaged in, or plan to be engaged in:
Wholesale
Retail
Manufacturing
Service

Construction
Not in business

6. What type of program training would be most useful?
Multiple Daytime Sessions
Single Daytime Conference
Multiple Evening Sessions
Single Evening Conference

Breakfast Session
Saturday Session

7. What type(s) of program topics would you be most interested in (you may select more than one):
Personnel
Starting a Business
Procurement
Engineering/Research
Business Plan
Bidding and Estimating
Inventory Control
Sources of Credit and Financing
Purchasing
Credit and Collections
Increasing Sales
International Trade
Computer Systems
Advertising and Sales Promotion
Financial Statements
Other
Office or Plant Management
Selling to the Government

PROGRAM EVALUATION
(Please use the following scale to indicate your response to the statements below: SA = strongly agree; A = agree;
N = neither agree/disagree; D = disagree; SD = strongly disagree.)
1. The information was presented effectively.

SA

A

N

D

SD

2. The information presented was practical.

SA

A

N

D

SD

3. The program provided a good working knowledge of the
subject matter presented.

SA

A

N

D

SD

4. The program has allowed me to acquire practical skills
and knowledge to manage my business more effectively
and efficiently.

SA

A

N

D

SD

5. The program attended was sufficient for my purpose.

SA

A

N

D

SD

SBA Form 20 (3-07) Previous Edition Obsolete

Continued...

SPEAKER EVALUATION
(Please use the following scale to indicate your response to the statements below: VG = very good; G = good;
U = undecided; P = poor; VP = very poor.)
1. The first speaker's (Speaker Number:
)
a) capacity to hold your interest was:
b) organization of the program was:
c) level at which the topic was presented was:
d) communication skills were:
2. The second speaker's (Speaker Number:
a) capacity to hold your interest was:
b) organization of the program was:
c) level at which the topic was presented was:
d) communication skills were:
3. The third speaker's (Speaker Number:
a) capacity to hold your interest was:
b) organization of the program was:
c) level at which the topic was presented was:
d) communication skills were:

VG

G

U

P

VP

VG
VG

G
G

U
U

P
P

VP
VP

VG

G

U

P

VP

VG

G

U

P

VP

VG
VG
VG

G
G

U
U

P
P

VP
VP

G

U

P

VP

VG

G

U

P

VP

VG
VG
VG

G
G

U
U

P
P

VP
VP

G

U

P

VP

)

)

PERSONAL PROFILE
(Please fill in the circle completely for the category that best applies to you.)
1. Gender:

Male

Female

2. Veteran status:

Veteran

Non Veteran

Service Disabled Veteran
3. Race

(select one or more)

American Indian or Alaska Native
Asian

Black or African American
Native Hawaiian or Pacific Islander
White

4.Ethnicity

Hispanic or Latino
Not Hispanic or Latino

5. Education level:

Less than 12 years

High school degree

Some college

College degree

Some graduate school

Graduate school degree

15-24

45-54

25-34

55-64

35-44

65-over

6. Current age:

PLEASE NOTE: The estimated burden for completing this form is 12 minutes per response. You will not be required to respond
to this information collection if a valid OMB approval number is not displayed. If you have questions or comments concerning
this estimate or other aspect of this information collection, please contact the U.S. Small Business Administration, Chief,
Administrative Information Branch, Washington, D.C. 20416 (3245-0075) PLEASE DO NOT SEND COPIES TO OMB.

Thank you for your participation!
SBA Form 20 (3-07) Previous Edition Obsolete