e-help Desk Customer Satisfaction Focus Group and Survey Project

Attachment C

2007 Tax Forum

Customer Satisfaction Survey

1. LOCATION (Check one)

• Atlanta

• Chicago

• Las Vegas

• New York

• Anaheim

• Orlando

2. PROFFESSION (Check one)

• Electronic Return Originator

• Enrolled Agent

• Reporting Agent

• Transmitter

• Immediate Service Provider

• Software Developer

• Financial Institution

• Certified Public Accountant

• Other ______________________

3. e-IRS ROOM

Did you visit the e-IRS Room?

 Yes  No

If yes, how would you rate your level of satisfaction with the service(s) you received?

Very Satisfied Very Dissatisfied

5 4 3 2 1

4. e-help DESK

Have you ever contacted the e-help Desk from your workplace or residence?

 Yes  No

If yes, was your contact by telephone, e-mail, or postal mail?

 Telephone  E-mail  Postal Mail

Thinking back to your last contact (from your workplace/residence) how would you rate your level of satisfaction with the service(s) you received?

Very Satisfied Very Dissatisfied

5 4 3 2 1

What is your preferred method of communication with the e-help Desk?

 Telephone  E-mail  Postal Mail

5. COMMENTS

Your opinion is very valuable to us. Please use the space below to provide information on how we can improve help desk services for our customers.

_________________________________________________________________________

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Thank you for completing the 2007 e-help Customer Satisfaction Survey. We’re listening!

The OMB Control Number for this study is 1545-1349. If you have any comments regarding this study, please write to: IRS, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Avenue, NW, Washington, DC 20224.