DHS Form 9010 CSAT Call Service Center

Chemical Security Assessment Tool (CSAT)
Input Screens and Fields for CSAT User Services System at ORNL (Tier 2)

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Company Fields
o Company Name
o Address 1
o Address 2
o City
o State
o Zip Code

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Contact Fields
o First Name
o Last Name
o CSAT Role
o Title
o CSAT Registration ID
o E-mail Address
o Office Phone
o Mobile Phone
o Fax
o Address
o City
o State
o Zip Code
o Country
o Best Contact Method

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Ticket Fields
o Ticket Number
o Time of Call
o Method of Receipt
o Problem Description
o Level 1 Assignment
o Potential FAQ Category
o Status
o Resolution Response
o Resolution Action
o Resolution Time
o Resolved By
o Requester Notified of Resolution
o Close Time
o Closed By
o Category