Form MCSA-5845 FMCSA PORTAL Customer Satisfaction Assessment

MCSA-5845 OMB Control Number: 2126-xxxx

Expiration Date:

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A federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. The OMB Control Number for this information collection is 2126-XXXX. Public reporting for this collection of information is estimated to be approximately 5 minutes per response, including the time for reviewing instructions, gathering the data needed, and completing and reviewing the collection of information. All responses to this collection of information are voluntary. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Information Collection Clearance Officer, Federal Motor Carrier Safety Administration, MC-MMI, Washington, D.C. 20590.

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FMCSA PORTAL

Customer Satisfaction Assessment

”In the questions below, please rate the FMCSA Portal on a scale of 1-5, with 1 being “poor” and 5 being “excellent”:

General

• How would you rate the FMCSA Portal in terms of general satisfaction?

• How would you rate the FMCSA Portal in terms of meeting your expectations?

• How well does the FMCSA Portal compare to your previous way of getting and using the information you need?

Ease of use

• How would you rate the FMCSA Portal in terms of how easy it is to use?
  
  

Data presentation

• How would you rate the FMCSA Portal in terms of how the information is presented?
  
  

Accessibility of data

• How would you rate the FMCSA Portal in terms of it offering the information you need?

In the spaces below, please answer the following two questions

• What do you like best about what’s available on the FMCSA Portal?

• What comments or ideas do you have to make the FMCSA Portal better in the future?

Demographics (multiple choice from a supplied list)

Please choose as many as apply

• Which of the following services and/or functionalities have you used during this FMCSA Portal session?

  • Selecting Carriers for Safety Audits

  • Selecting Carriers for Compliance Reviews

  • Accessing MCMIS

  • Accessing EMIS

  • Accessing L&I

  • Accessing DataQs

  • Accessing Motor Carrier Crash Data

  • Accessing Motor Carrier Inspection Data

  • Managing Access Rights

  • Managing Account Requests

  • Requesting an Account

• Employer status

  • FMCSA

  • Other Federal Agency

  • State Police/Hwy Patrol

  • State Department of Motor Vehicles

  • Other State Agency

  • Owner-Operator

  • Motor Carrier with 1 vehicle

  • Motor Carrier with 2-10 Vehicles

  • Motor Carrier with 11-100 Vehicles

  • Motor Carrier with 101 or more Vehicles

  • Shipper

  • Cargo Tank Facility

  • Freight Broker

  • Freight Forwarder

  • Insurance Company

  • Process Agent

  • Other: _________________

• State/Province (list of US States, Canadian provinces, and spaces for Mexico and “other non-US”)