Form FSR 213 EPA FSR 213 EPA FSR 213

Customer Satisfaction Measure of Government Websites

FSR 213 EPA

FSR 213 EPA

OMB: 1505-0186

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EPA Custom Questions


This is a list of revised EPA Custom Questions.


Q1. If you are accessing this site from the U.S., from which state are you currently accessing the site?

List answer choices states



Q3. For this visit to our site, which of the following best describes you?

Answer choices:

Business

Federal government

State Government

Local government

Educator (teacher, professor)

Librarian

Student

Parent/adult helping a child

General Public

Other


Q5. Did you find the information you were looking for?

Answer choices: Yes or No


Q6. Did you find the site’s navigation easy to follow?

Answer choices: Yes or No

Q7 Which of the following tools did you use to locate information on this site?

Answer choices:

  • Search Box

  • Advanced search

  • Left navigation bar

  • Popular resources

  • Quick Finder

  • All of the above

  • Other


Q8 If you used the search box, did the top results answer your question?

Answer choices: Yes, No, N/a


Q9 Did the list of search result items and their general headings make sense to you?

Answer choices: Yes, No, N/A


Q10 What type of difficulty, if any, did you encounter with the navigation process on this site?

Answer choices:

  • Could not navigate back to previous information

  • Would often feel lost, not know where I was

  • Links did not take me where I expected

  • Links/labels are difficult to understand

  • Too many links or navigation choices

  • Had technical difficulties (e.g. broken links, error messages)

  • The site was not accessible to me because of a disability.

  • Did not have any difficulty navigating the site

  • None of the above


Q12 If you selected "partially" or "no" to finding your information, what were you looking for?

Answer choice: Open ended response


Q13. What is the one thing you would most like to see improved on this site?

Answer choice: Open ended




Q14 How likely are you to use this site as your primary source of information about how to protect human health and the environment?

Answer choice: Not very likely – Very likely (1 to 10 scale)


Q15 Which of the following best describes what you were looking for today?

Answer choices:

  • Looking for information about the environment in general

  • Want to find out more about a specific topic or subject

  • Want to know what EPA does

  • Need to report a chemical spill or an environmental violation

  • Looking for education sites or research/help for school assignment

  • Want to contact EPA to ask a question

  • None of the above


Q16 If you had difficulty finding the information you wanted, which of the following is true:

Answer choices:

  • I know you have a particular document, but I can't find it

  • I wasn't sure how to find for what I wanted

  • I found the document I needed, but it took too long because it was not near the top

  • I found the document I was looking for, but it is not accessible to me because of a disability.

  • I couldn't tell what I would get when I clicked on a document, because of the way it was presented.


File Typeapplication/msword
File TitleRevised ACSI Cutom Questions
AuthorCCottril
Last Modified ByFCG
File Modified2007-08-31
File Created2007-08-31

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