Form FSA 226 FSA 226 USDA FSA

Customer Satisfaction Measure of Government Websites

FSR 226 USDA FSA.xls

FSR 226 USDA FSA

OMB: 1505-0186

Document [xlsx]
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PROPOSED QUESTIONS - USDA FARM SERVICE AGENCY
Question Text Answer Choices
Type Requi-red
Y/N
Select one or all that apply Skip Logic
How frequently do you visit this site? First time
More than once a day
Daily
About once a week
About once a month
Every 6 months or less
Drop-down menu Y select one
How are you connected to the Internet right now? Dial-up modem
Digital Subscriber Line (DSL)
Cable TV provider
Phone company fiber optic (Fios, etc.)
Corporate network
Don't know/not sure
Other (please specify):
Radio buttons N select one
What best describes your role on the FSA Web site today? Producer/rancher/farmer
Government employee/contractor
Lender/bank
Cooperative/trade association
Academic/researcher
Conservationist/other NGO
Other (please specify):
check boxes Y select one
Which best describes how frequently you visit a county office? A few times a month or more
Once a month
A few times a year
Once a year or less often
Never
Drop-down menu N select one Ask only of visitors who selected Producer/rancher/farmer in role question.
Approximately how long does it take you to drive to the FSA county office? Up to 30 minutes
More than 30 minutes, up to an hour
More than an hour, up to two hours
More than two hours
Drop-down menu N select one Ask of all from county office visit question except those who "never" visit a county office.
Approximately how much time do you spend in a county office, including travel time? Up to 30 minutes
More than 30 minutes, up to an hour
More than an hour, up to two hours
More than two hours
Drop-down menu N select one Ask of all from county office visit question except those who "never" visit a county office.
Which of the following FSA programs do you participate in? Conservation Programs
Direct and Counter-Cyclical Program
Disaster Assistance Programs
Farm Loan Programs
Marketing Assistance Loan Program
Another FSA program or programs
None of the above/not applicable
check boxes N select all that apply Ask only of visitors who selected Producer/rancher/farmer in role question.
What conservation program do you participate in?
Open-ended N
Ask only of visitors who selected Conservation Programs in the programs question.
Please specify your assistance need.
Open-ended N
Ask only of visitors who selected Disaster Assistance Programs in the programs question. (ON HOLD until we see how many people select multiple programs in the programs question, so that we do not overwhelm them with too many additional questions.)
Is your farm loan a: Direct loan
Guaranteed loan
Not sure
Other (please specify):
Radio buttons N
Ask only of visitors who selected Farm Loan Programs in the programs question. (ON HOLD until we see how many people select multiple programs in the programs question, so that we do not overwhelm them with too many additional questions.)
Please specify which other FSA programs you participate in.
Open-ended N
Ask only of visitors who selected another program choice in the programs question. (ON HOLD until we see how many people select multiple programs in the programs question, so that we do not overwhelm them with too many additional questions.)
Are you an FSA or USDA employee or contractor? I do not work for FSA or USDA
I am an FSA employee or contractor
I am a USDA employee or contractor
Drop-down menu N select one Ask only of visitors who selected government choice in role question.
How did you find out about this site? Search engine
Link from another Web site
Newspaper, magazine, or other publication
Word of mouth
The Service Center
Don't know/can't remember
Other (please specify information source):
Drop-down menu N select one ON HOLD - saving this question for later.
What was your primary purpose in visiting this site today? Check LDP rates
Check posted county prices
Disaster assistance
Find out about the Farm Service Agency
Information about a farm loan
Information about farm programs
Other (please specify):
Radio buttons Y select one
Do you have an e-authentication ID? Yes
No
Don't know
Drop-down menu Y select one
Did you find the information that you were looking for today? Yes
No
Not yet, I'm still looking
Just browsing
Drop-down menu N select one Only ask of visitors with an e-authentication ID.
If you did not find what you were looking for, please describe in detail what you needed.
Open-ended N
Only ask of visitors who said "no" or "not yet" in the previous question.
What additional applications or information would you like to see on the FSA Web site?
Open-ended N

If you could make one improvement to this Web site, what would it be?
Open-ended N

Which of the following categories describes your age? Under 18
18 to 29
30 to 39
40 to 49
50 to 59
60 to 69
70 or older
Drop-down menu N select one
Do you consider your race: White
Black or African American
American Indian or Alaska Native
Asian
Native Hawaiian or other Pacific Islander
Other race
Drop-down menu N select one
Do you consider yourself to be of Hispanic, Latino, or Spanish origin? Yes
No
Don't know
Drop-down menu N select one
What is your gender? Male
Female
Drop-down menu N select one
Where do you currently reside? Atlantic (CT, DC, DE, MA, ME, NH, NJ, NY, PA, RI, VT, MD)
Midwest (IA, IL, IN, KY, MI, MN, MO, NC, OH, TN, VA, WI, WV)
Plains (KS, ND, NE, OK, SD, TX)
South (AL, AR, FL, GA, LA, MS, SC)
West (AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY)
I live in a U.S. territory
I live outside the U.S.
Radio buttons N select one
What was your total income before taxes during the last calendar year? Less than $25,000
Between $25,000 and $49,999
Between $50,000 and $74,999
Between $75,000 and $99,999
Between $100,000 and $249,999
$250,000 or more
Don’t know
I prefer not to respond
Drop-down menu N select one
File Typeapplication/vnd.ms-excel
AuthorProfessional Services
Last Modified Bybjinnoha
File Modified2008-03-07
File Created2001-08-03

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