Form FSR 237 FSR 237 HHS CMS Palmetto GBA J1 MAC questionnaire

Customer Satisfaction Measure of Government Websites

FSR 237 HHS CMS Palmetto GBA J1 MAC.xls

FSR 237 HHS CMS Palmetto GBA J1 MAC

OMB: 1505-0186

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CMS - Palmetto GBA J1 MAC Custom Questions
Which best describes you? Staff of provider/supplier working primarily with billing/insurance

Administrative staff of a provider/supplier

Billing service

Consultant or attorney

Local, state, or federal government employee or contractor

Other staff of a provider/supplier

Provider/supplier

Software vendor

Other health care insurer or agency

Other (please specify)


What is your primary reason for visiting this site today? Download forms

Find contact information

Find enrollment information

Find general Medicare program information

Find information on fees or fee schedules

Find out about a Local Coverage Determination (LCD)

Learn of, or register for, workshops, seminars or other training events

Read Medicare publications such as newsletters, press releases, etc.

Research a specific question on Medicare policy or billing

Take an on-line training course

Other (please specify)


If you used the Electronic Data Interchange (EDI) section of the website, what was your primary reason for doing so? Find EDI enrollment forms

Access manuals or technical specifications

Download updated software

Check systems status

Did not use that section

Other (please specify)


Did you find what you were looking for? Yes

No, I was looking for:


Which of the following self-service tools did you use on the site today? (please select all that apply) Fee schedule lookup

MSP lookup

Reason/Remark Codes

Modifier Lookup

Denial Finder

Redetermination Status

None of the above


In the last 30 days, how many times have you visited this Web site? This is my first time

Once or twice before

Three or four times before

More than once per week but not every day

Every day


Please select your location: California - Part A

California - Part B

Guam/American Samoa/Northern Mariana Islands - Part A

Guam/American Samoa/the Northern Mariana Islands - Part B

Hawaii - Part A

Hawaii - Part B

Nevada - Part A

Nevada - Part B


If you used this site's search feature today, which of the following best describes your experience with the search? Returned too many results

Did not return enough results

Returned results that were too similar/redundant

Results were helpful

Results were not helpful

Returned results that were only partially what I needed

Other


How does our Web site rate compared to other payers' websites? Better

About the same

Not as good


If you answered "not as good", please tell us which payer websites you like better and why.


How would you rate the usefulness of the provider education materials on our website? 1=Not very useful

2

3

4

5

6

7

8

9

10=Very useful

Don't know


If you do not use E-mail Updates (listserv), please tell us why not.
File Typeapplication/vnd.ms-excel
Authormichelle.hertz
Last Modified Bybjinnoha
File Modified2008-10-09
File Created2008-10-09

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