Information Collection

CSAT Help Desk

IC 180259 under ICR 200707-1670-002 · OMB 1670-0007.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1670-0007 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Form DHS Form 9010 CSAT Call Service Center CSAT Help Desk	Form
Attachment #1 (Helpdesk Tier 1 Screenshots).pdf	Other-Help Desk Call Tracking
DHS Form 9010 CSAT Call Service Center Attachment #3 (Helpdesk Tier 2 Screenshots & Data Collection).pdf	Form
Attachment #4 (Helpdesk Telephone Script).pdf Help Desk Script	IC Document
Attachment #2 (Helpdesk Tier 1 Data Collection).pdf Help Desk Data Collection Field	IC Document

IC Title:

CSAT Help Desk

Agency IC Tracking Number:

Is this a Common Form? No

IC Status: Unchanged

Obligation to Respond: Mandatory

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Help Desk Call Tracking					Yes	No	Fillable Fileable
Form	DHS Form 9010				No		Fillable Fileable

Line of Business: Homeland Security

Subfunction: Key Asset and Critical Infrastructure Protection

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 20,800

Number of Respondents for Small Entity: 0

Affected Public: Private Sector

Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 95 %

table that charts list of burden
	Approved	Previously Approved
Annual Number of Responses for this IC	20,800	20,800
Annual IC Time Burden (Hours)	5,200	5,200
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Help Desk Script		05/22/2007
Help Desk Data Collection Field		05/22/2007

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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