CUSTOMER SERVICE SURVEY PROJECT

Forms and Documents

Document Name	Status
Form VS 1-10 Customer Service Survey - State, Local, or Tribal Government Form	New
Form VS 1-10 Customer Service Survey - Federal Government Form	New
Form VS 1-10 Customer Service Survey - Business Form	New
Form VS 1-10 Customer Service Survey - Individuals or Households Form	New
aphis79.pdf Supplementary Document	2007-08-22
customer service survey.71.xls Supplementary Document	2007-08-22
PART B SUPPORTING STATEMENT.doc Supporting Statement B	2007-08-22
SS customer survey project revised.doc Supporting Statement A	2008-01-17

IC Document Collections

IC ID	Document Title	Status
183425	Customer Service Survey - State, Local, or Tribal Government Form	New
183424	Customer Service Survey - Federal Government Form	New
183423	Customer Service Survey - Business Form	New
183422	Customer Service Survey - Individuals or Households Form	New

ICR Details

OMB Control No: 0579-0334	ICR Reference No: 200708-0579-006
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: USDA/APHIS	Agency Tracking No:
Title: CUSTOMER SERVICE SURVEY PROJECT
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/28/2008
	Date Received in OIRA: 10/03/2007
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2011	36 Months From Approved
Responses	5,000	0	0
Time Burden (Hours)	415	0	0
Cost Burden (Dollars)	0	0	0

---

Abstract: This form will be used to solicit information from the general public who utilize the business services and animal programs administered by the USDA, APHIS, and VS.

---

Authorizing Statute(s): US Code: 7 USC 8301 Name of Law: The Animal Health Protection Act
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 116	06/16/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 246	12/22/2006
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
Customer Service Survey - Business	VS 1-10, VS 1-10	Customer Service Survey ,   Customer Service Survey
Customer Service Survey - Federal Government	VS 1-10	Customer Service Survey
Customer Service Survey - State, Local, or Tribal Government	VS 1-10	Customer Service Survey
Customer Service Survey - Individuals or Households	VS 1-10	Customer Service Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	5,000	0	0	5,000	0	0
Annual Time Burden (Hours)	415	0	0	415	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection of information resulting in a program change of 415 hours.

---

Annual Cost to Federal Government: $35,002

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/03/2007

---