1-764 2007 Customer Satisfaction Survey National Crime Informa

Criminal Justice Information Services: Custom Satisfaction Surveys 1-760, 1-761, 1-762, 1-763, 1-764, 1-765, 1-766, 1-770

1-764.wpd

Criminal Justice Information Services: Custom Satisfaction Surveys

OMB: 1110-0042

Document [pdf]
Download: pdf | pdf

Under the Paperwork Reduction Act, a person is not required to respond to a collection of information unless it displays a valid OMB control number. We try to create forms and instructions that are accurate, can be easily understood, and which impose the least possible burden to you to provide us with information. The estimated average time to complete the survey is two minutes. If you have comments regarding the accuracy of this estimate or suggestions for making this form more simple, write to the AGMU, CJIS Division, FBI, 1000 Custer Hollow Road, Clarksburg, WV 26306.







OMB No. 11100-0042

Expires on 10-31-2010

1-764 (Rev. 07/29/2007)



FEDERAL BUREAU OF INVESTIGATION

CRIMINAL JUSTICE INFORMATION SERVICES (CJIS) DIVISION

2004 CUSTOMER SATISFACTION SURVEY

NATIONAL CRIME INFORMATION CENTER (NCIC)



  1. How often does your agency use the NCIC?

Continuously Once per minute Once per hour Once per day Less than once per day


  1. How would your agency rate the NCIC response times?

Excellent Good Adequate Fair Poor


  1. How would your agency rate the NCIC system availability?

Excellent Good Adequate Fair Poor


  1. Has your agency called the CJIS Help Desk?

Yes No


If no, please explain. (Then go to question 6.)



  1. How would your agency rate the level of assistance you received?

Excellent Good Adequate Fair Poor


  1. How would your agency describe the extent to which the NCIC meets your agency's needs as a user?

Excellent Good Adequate Fair Poor


  1. How would you rate the amount of operational hits you have received due to the plus or minus one-year variance in the search on date of birth?

Never Minimal Average Above average Excessive


  1. How would you rate the amount of false positive wanted person hits you receive (i.e., hits that turn out to be the wrong person)?

Never Minimal Average Above average Excessive


  1. How often do you receive hits that are the right person, but the entering agency is unwilling to extradite?

Never Minimal Average Above average Excessive


  1. If your agency has received NCIC training from CJIS, how would you describe that training?

Excellent Good Adequate Fair Poor





(over)





  1. Please describe any additional NCIC training that CJIS Division staff could provide from which your agency could benefit.




  1. In your most recent audit, describe the extent to which the data quality review assisted your agency in identifying record keeping procedures that may result in discrepancies.

Excellent Good Adequate Fair Poor Not applicable



Please tell us about yourself. This information is optional and will not be used to identify a specific respondent. We may use the provided information for follow-up or clarification.


ORI: _________________________________________


Name: ________________________________________


Position/Title: __________________________________


Telephone Number: ______________________________



Thank you for your time in answering these questions.

















File Typeapplication/octet-stream
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy