OMB No. 1110-0042
Expires on 10-31-2010
Under the Paperwork Reduction Act, a person is not required to respond to a collection of information unless it displays a valid OMB control number. We try to create forms and instructions that are accurate, can be easily understood, and which impose the least possible burden to you to provide us with information. The estimated average time to complete the survey is two minutes. If you have comments regarding the accuracy of this estimate or suggestions for making this form more simple, write to the AGMU, CJIS Division, FBI, 1000 Custer Hollow Road, Clarksburg, WV 26306.
FEDERAL BUREAU OF INVESTIGATION
CRIMINAL JUSTICE INFORMATION SERVICES (CJIS) DIVISION
2004 CUSTOMER SATISFACTION SURVEY
NATIONAL INSTANT CRIMINAL BACKGROUND CHECK SYSTEM (NICS)
POINT OF CONTACT AND PARTIAL POINT OF CONTACT STATES
Do you ever contact the FBI NICS Section for customer service?
□ Yes □ No
If so, how often?
□ Daily □ Weekly □ Monthly □ Every few months □ Semi-annually
Were your questions answered or material supplied as requested?
□ Yes □ No
Comments.
In your experience using the FBI NICS, does the system availability meet your expectations?
□ Yes □ No
Please explain.
Do you access the Law Enforcement Online (LEO) for updated FBI NICS information?
□ Yes □ No
If yes, is it helpful?
□ Yes □ No
If no, please explain.
Provide suggestions you have to enhance LEO.
Overall, how would your agency rate the level of customer service provided by the FBI NICS Section?
□ Excellent □ Good □ Adequate □ Fair □ Poor
(over)
Provide suggestions/recommendations that may enhance the FBI NICS Section's service. Please be specific.
Explain any exceptional or unfavorable experiences your agency has had with any particular aspect of the FBI NICS Section.
Provide comments/suggestions on how the CJIS Division might provide improved customer service to you.
8. Please tell us about yourself. This information is optional and will not be used to identify a specific respondent. We may use the provided information for follow-up or clarification.
Your State: ________________________________________________
Your Name: ________________________________________________
Position/Title: ______________________________________________
Agency Telephone Number:____________________________________
Agency Fax Number: _________________________________________
Agency e-mail address: _______________________________________
Thank you for your time in answering these questions.
| File Type | application/octet-stream |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |